After wasting my time with another company in terms of getting an estimate for replacement of my air conditioner, I called several places to get a ball park idea of what it was going to cost me. Yeah the estimates might be free but my time isnt, so I wanted to speak with some folks before I had them come out and we both potentially waste our time. Mike understood my situation and was glad to give me an idea (Wrigley Field or Yankee Park). After asking me a series of questions he told me what he thought would be the higest cost without looking at the house and the existing system. It was clear he was interested in the business and offered to come by my place later in the day if I chose and after I had gotten other estimates, he'd check back with me after the job he was doing. Sure enough he did call me later in the day and I had him come by. He was courteous and professional and gave me a final quote right there. I had one other vendor that was to call me back so I told him I'd give him a call in the next week and we left it there. I did end up calling him back and mentioned that not only did I want him to do the air unit, but I also had been trying to find someone to help me fix the air flow in the house. Tons of air would come out vents for the livingroom and kitchen but little in the bedrooms. He understood that I wanted to get a total cost estimate before I could commit and so he sent Jesse and Josh my way. They were great, they called me first to find out if the time was convenient, and got to my house when they said they would. They figured out what happen when the furnace was first installed and after consulting with Mike, determined that to fix the problem would be about $600. We scheduled the work for the following week and they again arrived on time and did a great job. They cleaned up after themselves and there were no surprises during the installation or fixing the air flow issue. I'd recommend them and will make sure they keep my current units (furnace and air) in good order.