I submitted a free estimate request online via their website. I received a call back the next day to arrange an on site visit to provide an estimate. The estimator arrived as expected for the estimation appointment. We went over the details to insure everything I wanted accomplished was included in the estimate. I had particular days I wanted the trees cut down and the grinding completed. The estimator was able to meet the date for the cut down but was not able to meet the date for the stump grinding. However, the estimator was able to find an open slot a couple of days later that was acceptable to me for the stump grinding. The crews showed up as expected for the cut down and later the stump grinding. They were on time, easy to work with, and completed all the expected tasks.