I found Mark easy to communicate with. I left a message for him over the weekend, he called me same day to get model number info to do some research. I had already repaired one part of a problem I had discovered by going on YouTube, which uncovered another issue that was beyond what I was able to repair. Mark scheduled an appointment, was prompt in coming, assessed what needed to be accomplished and advised it was a two person job and needed parts. Rescheduled a day to come out, again prompt in showing up, communicated well, reaffirmed that it was a great machine, they don' t make them like that any more, validated my thought on wanting to keep this machine fixed, as I couldn't find anything new to replace it. Then found another issue that was wrong with it, advised he thought I could fix it based on my history with fixing the other problem. Ordered the part and I was able to install that part, my machine works like I have a brand new machine, just like Mark said. This was a very positive experience for me, would definitely call him and use his services again!