First trip was for the diagnosis. The Plumber assessed that the sump pump was old and underpowered. He recommended a replacement with a pump that would not sporadically work and that would have more "push" to the ejection. The second trip was for the replacement of the sump pump and performed by another plumber. The quoted pump was not going to fit in the space under the utility sink and the new recommended pump was going to cost more than the quote. Furthermore, the larger (taller) pump would require the hole in the bottom shelf under the sink to be enlarged to remove the old sump and drop the new one in place. At the end, the cost was more expensive that I expected, the first plumber hadn't thought through the entire replacement process, but the second plumber was excellent and professional. I had a coupon through Angie's list that offset a little, but as a one time investment, I have a new powerful sump pump that is going to go the distance, and I don't have any more leaks.