We have a not so wonderful experience and that's why I have been pulling out. The job cost us around $1800; but because of the problem we encountered, they knocked off $200. There is one person especially out there; he is a very nice man. When the owner/installer Pat installed the door, we noticed that the peephole was a different finish than the door hardware. Several days later Pat left the correct finished peephole on our doorstep for us to install. We were unable to do so because the diameter was larger than the original. We called the office, and they said Pat would return to install it. When he drilled the front of the door, it did not match the inside hole. He then tried to shove it through by slamming the peephole with his hand, thereby splintering around the peephole around the door. He said he'd bring a temporary door and would repair our new door. We waited at least one week with no calls from there. We went to the office and met with Jon. We explained the situation. Then we asked if they could caulk around the new door and paint the surrounding walls after they installed the new doors. He said yes, and we then told him nothing have been done by the company. My husband actually did the caulking, which was not good. We decided for all the aggravation and disappointment, we would accept the mar door as it is for discount. Jon agreed and he himself came out. He replaced the peephole, caulked, and painted beautifully. Now, since that time I noticed that there is a mar around the inside of the door and around the peephole too. Pat said he would give a temporary door, and refinish the whole door, then return it to us. My husband was concerned that it would never look right. If they have to get door to make this splintered area smooth, we are going to lose around the wood around the peephole, so the whole thing didn't set right with us. We didn't pay for the mar door; but in the long run, my husband and I talked about it, and decided we just keep what we have for this discount. I think that probably summer started, and Pat should have given us a new door. I think they should have tried that. They said they would do that; but I know it would never look right. I don't care what they said, but my husband was very concerned about it. We being seniors, it is a lot of money that we spent. When Jon came over, he did a wonderful job. Jon is a big benefit to the company. He provides good customer service. He is very good. My husband was there when the Pat slammed the door. I tried telling them that I got them off Angie's list, so that they do the work properly. I liked the door. The price was good. They didn't respond promptly, and that's why we had to go in to talk to them because he ruined that, we did not talk to them for week. They were on time. Jon was excellent.