Leo arrived on time for the estimate appointment and was able to provide me with an estimate for my job on the same day. The written estimate clearly stated the cost and what it covered. Leo dropped off a sample book at my home as promised. Once I made my choice and suggested a couple of dates, I was able to schedule installation on the the first day I had requested. I received confirmation of date and time several days before. The installer, Jesus, arrived on time on day of installation. He was very polite, confirmed with me that he had the correct flooring, and promptly began to set-up and install. Leo came by twice during the installation. The installation was completed in about 6 hours. The floor looks great! I'm very pleased with the entire process and outcome!