Gray, the salesman, came to our home, measured the existing doors, and gave us quotes on four different options. After making our decision, we visited the showroom in Pleasanton to choose hardware and exterior color. They estimated delivery time at 4-6 weeks; actual time was a bit over 4 weeks. On the appointed day for installation, two men arrived with the new doors; they removed the old doors and completed as much of the installation as required for an in-progress inspection in about 5 hours. They were expert at their task and cleaned up well after themselves (minor quibble: except for a pile of wood shavings on the front lawn). When the door hardware turned out to be defective (I will blame Marvin, not them), they took care of scheduling a visit by the Marvin representative and explained clearly to me what the problem was, and what I needed to do (or not do) until the problem was fixed. The Marvin rep came the next business day, replaced the defective hardware, and tuned everything up perfectly. The building inspector pointed out some places where additional sealant was needed, and advised me to pass that information on to the installers. A week later, a different installer came to finish the job, but had not communicated clearly with the first team, so he arrived without all of the materials he needed to continue. Because of my travel plans, we scheduled a return visit for the following week, at which time he performed the additional sealing and installed the surrounding trim. Painting the outside trim and staining the inside of the doors and the inside trim will be my responsibility. They did highly recommend a particular "staining lady" to do that work.