John Aiken was early, professional, fast and surprisingly inexpensive. $35 for the service call and $10 to fix the problem. Even fixed the seal on my refrigerator while waiting for the dishwasher to cycle through to make sure it was fixed. Offered to work on anything else while he waited for the dishwasher to cycle. Offered advice on dishwasher detergent, use of the dishwasher, and the electric starter on my gas stove. Very personable, obviously enjoys his work and enjoys helping people. The experience having him fix the dishwasher was a very positive experience contrary to my experience with most repair people. Will recommend him to all my friends.