My initial contact was very knowledgeable and friendly. I was originally concerned about using Fiber Cement, because the Internet contains more horror stories of it being poorly installed than the alternatives. Based on the first meeting, and all the praise I found online for American Home Renewal, I decided to go with the Hardie Board Fiber Cement. Once I signed the contract, and the final measurements were made, I didn't just get estimates on when the work would start. I was under no time constraints, but some idea when the work would take place would have been nice. They emailed me a helpful to do list to prepare for the work, to make sure the work go smoothly. After a few weeks, I got a call from them stating a hole opening up in the schedule, and they could start in 3 days. Not a lot of notice, but I had been preparing all along. Once they got here, they went straight to work. The Hardie Board came wrapped up to protect it from the elements, which I thought was a good touch. Residing a house can be loud, but it never seamed excessive. The work crew only worked during the week, and even on Memorial Day. The office told me they would have the day off, they showed up anyway. The entire two story house took only 5 or so days to complete. The house looks great. My neighbor, and the county inspector, were impressed by their work as well. Afterwards, I noticed the work permit was missing a signature, so I called the county office. They said I needed to schedule a final inspection, so I did so. The next day, the people at American Home Renewal called to let me know about the final inspection they scheduled. Once they found out I had already scheduled one, they canceled the one they set up. Bottom line: Everything worked out well. The only room for improvement is: I would have liked a basic estimate of when the work would start, and if the schedule changes, then just let me know. If you say the work crew is not going to work on a certain day, like a holiday, and that changes, let me know beforehand. If there are final steps, like scheduling a final inspection with the county, let me know before the work is completed.