Awesome! To start with, Jodi was very accommodating upon our first meeting. Their showroom had many samples and a wide selection. She was prompt in getting back to us with a quote. She responded by email and by telephone. She spoke with us multiple times after hours (late evening) to answer our questions. This was our first kitchen remodel, so we did not know what to expect. She was knowledgeable and explained the process. The process takes two weeks to obtain a custom template to fit the counter to our kitchen specs. The team that came in to remove the tile and measure was friendly and professional. They put plastic down so that we could use our kitchen while the fabricated the counters. Jodi also helped us pick our new sink - very nice stainless steel sink. They ran into unanticipated extra work because our tile cement was difficult to remove (this was a surprise to us as well as them). Jodi was gracious and professional - she honored the quote even though she explained that the demo work was tougher than usual. Also, the removal of the tile caused damage to the walls. She offered, at no additional cost, to install a larger backsplash than we had originally ordered. It looks great! In the end - we are impressed - every time there was a snag, they responded right away and took care of it, and they were patient with us. Great family business, fair prices and honest as the day is long.