San Antonio Sunroom Contractors

It went well overall. The sunroom is really nice and so far appears to be of great quality. The communication between the time the deposit is made and when the materials arrive needs improvement. We had to initiate all contact to try and get updates on the arrival of materials. We were able to reach the office, but they could not provide any information until the materials arrived. The installers were contracted by Champion. They did a great job of comunicating and cleaning up. There was a delay in the installation of the last section of glass due to a discrepancy in the measuring or ordering of that piece. We had our AC company install the ductless air conditioner before the patio was closed in. That was the right order of installation, preventing the new glass wall from being disturbed.

They did a great job. Office staff & field installers were friendly and courteous. The screens look great and helped a lot with the heat.

It went very well. The workmen were friendly and well-trained. The sunroom turned out beautifully and they completed the job within the promised timeframe. I had to call them back for a minor problem and they promptly resolved it.

This company was a pleasure to work with and exceeded our expectations. The salesman was very knowledgeable and explained all the options and what he thought would be best for our project. We were given a fair price as we had several companies price the work. The job started when we were told it would be and was actually completed earlier than promised. I would not hesitate to use this company again or recommend it to anyone.

They came out, and did the measurements and gave us an estimate, but the city did not allow it. We did not get an approval from the city. I would have definitely used them. They were on time, they were very professional, they had tons of information to show you, and you could go to the showroom, and see one that was made, and they had a lot of payment options. They were quick to give me the refund when we couldn't do it. They normally send a check for the refund, but they accepted to put it back on credit card for me super fast. I will definitely call them again, when we put a front door. They have lots of stuff, where they show you with heat against it, and cold against it, and different glass. They give you a lot of demonstrations and stuff. They seem like a very good company.

Our back porch is a nice size but we were very seldom able to use it during he summer months because of flying insects and during the winter months because of cold evenings. When we discussed enclosing our porch and making it into a sunroom we immediately thought of Weathershield Building Products as they have done work for us in the past and we were quite pleased with the work they did. The people who work for Weathershield are extremely professional and do exceptional work. A requirement of our homeowner's association was the enclosed porch had to look like it was part of the original house. Weathershield met this requirement using high quality material and you would never know it was done after the fact. Friends and neighbors have commented on how great our new sunroom looks. In addition to the porch enclosure, we had Weathershield Building Products install solar screens on our windows which face the west. The solar screens were custom made and are of a high quality material. For any home improvement project you can't go wrong with Weathershield Building Products. We will definitely use them again.

It was great. The city was supposed to come and inspect the finished work so they could close out the permit, but they have not yet. They did quick, great work.

It was a great experience. They answered my questions. My husband and I were very pleased with the job. They did what we asked of them. I would recommend them to anybody. They are very maticulous. I would definitely use them again.

Excellent experience, all people on the job were always on time, very professional and went over and above to get the job completed.

On November the 16th we made an appointment at a display at the Schertz WalMart on FM 3009. We also picked up an advertising flyer from the individual that was representing Tip Top at WalMart that said we would receive 15% off any project ordered through the Schertz Walmart store as well as an additional 10% off any project during the Grand Opening Special for a total of 25% off. The appointment was set for the 19th. Mr. Nick Anderson showed up on time and explained the advantages of using his company and the product they were going to use to build our sunroom. We wanted the sunroom built by Christmas and Nick said he would do what he could evn to the point of writing a penalty into the contract if he was not able to deliver by Christmas. That was a nice touch! Nick quoted us a fair price and I asked if that included the discounts mentioned on the advertising flyer. I showed him the flyer and he said the flyer was a misprint and that he could not give us that deep of a discount. This should have set off a red flag since Nick is the company president and I would believe he would be consulted before such advertising flyers were printed for distribution! Nick said he would not charge us sales tax and that would bring down the price a bit more. Seemed like a reasonable response. Then we said we need time to discuss the project and Nick said that the price he quoted us was only good at this sitting and the cost would be higher if we wanted to wait. Anyway, he allowed us a couple of hours to discuss it and when he came back we agreed to go ahead and Nick filled out the sales contract paperwork including a "Receipt of Notice" stating we had the right to cancel the contract within three days (the FTC's Cooling-Off Rule; 16 CFR Part 429.) I gave Nick a check for $4,000 as a good-faith down payment (I was not financing the purchase and that amount was more than he had requested.) My wife and I then discussed the pending purchase and the more we talked about it the more we believe we reacted too quickly to the sales pitch and acted in haste. On November 21st we decided to invoke our right to cancel. I phoned Mr. Anderson and left a message on his phone that we were canceling under the three-day Cooling-Off Rule and that I would be signing and sending him a copy of the "Receipt of Notice" (right to cancel) he had provided. I addressed the Receipt of Notice with the address provided in the Receipt of Notice and placed the signed notice in the mail on the 21st (the notice needed to be postmarked no later than the 22nd.) Someone (not Mr. Anderson) from Tip Top Construction called and talked to my wife on Tuesday the 26th asking why we wanted to cancel. She told him we had second thoughts and just needed additional time to discuss our options for the enclosed patio/sunroom. She told him that we had sent in the Receipt of Notice. The individual then told her if that it was not postmarked by the 22nd that we could forfeit all or a portion of our $4,000.00 stating that the order had already been made and there were certain costs involved. She told him to call back later when I was available and talk to me. He never did, or at least did not try very hard or leave me a message. According to the Receipt of Notice, the contractor has 20 calendar days (not work days) after the receipt of the notice to return any funds that the customer had presented. So we waited. On the 6th of December I received my envelope back from the post office stating that the letter was "Not deliverable as addressed. Unable to forward." In other words, the address on the Receipt of Notice that Mr. Anderson provided was incorrect. (I would hazard a guess that he was just using up old stock rather than reprinting new stock, but he should have provided the correct address when he was filling it out.) I then used Google to look up the local address of Tip Top Construction. (Note: I did find references to both their old and new addresses.) I enclosed the unopened envelope in another envelope and this time I sent it certified mail on the 7th of December. I received the Certified mail receipt back on the 13th of December. The Date of Delivery was not filled in so I am not sure when Tip Top received the notice; however, I wanted to give them time to process the notice and send me a check for the $4,000.00. On the 19th of December I called the number I have for Tip Top Construction and spoke with their calling service. They confirmed they had received and signed the Certified mail receipt and that Mr. Anderson had stopped in and picked it up. I also left a message for Nick to give me a call. On the 23rd of December (postmarked the 20th) I received my $4,000.00 refund check from Tip Top Construction.

Rudy Pais and his team did an outstanding job building our studio building! I'd hire them again in a minute without a second thought! They built a 900 Sq. Ft. building from the ground up without any problems. They made their deadlines and did a great job on all the finishes. Their team of framers/carpenters (Gil & Joe) were detail oriented and did a stellar job! The painting and finish out team were on the mark with every change. Even the subs they hired were excellent and did a wonderful job. I couldn't have asked for a better experience!

Lonestar State Construction is a class A Family Owned company. They were punctual with the bid and very customer service oriented in every aspect of the three week construction. Although we had weather delays, they stayed in touch and kept me updated every step of the way. When I added electrical and gutters to the work I received a prompt bid and change order. Their pricing is reasonable. The best part of this company is their attention to the customer's wants, needs and details. Their subcontractors are outstanding and Lonestar provides the oversight to ensure that is always the case. Special kudos to the project manager Daren Peters, their subcontractors Pablo Gonzales and Daniel, owner of the concrete company. Pablo had a wonderful mason who between the two companies was able to recycle our brick (no easy fete) so that we would have a perfect match. The job included demolition and reconstruction of the sunroom that had failed due to poor original design and construction, wood rot and maintenance neglect. They were able to reconstruct, improving the design of the glass roof and raising a portion of the floor so that it would be seamless with the rest of the room. They were able to recycle the custom windows and replace 2 large windows that had failed. They put in a system of flashing that would prevent future wood rot. New gutters were installed on the zero lot side of the house and remaining gutters were stabilized and new gutter screening installed. When the work was completed we regained 40 sqft of previously unusable space. Very important in a small house. We are very happy with the work and would highly recommend Lonestar to all Angie's list members. I have already recommended them to 2 friends.

It was expensive and we went to his showroom and we didn’t like the work we saw out there. The display stuff had cracks and we thought if that’s what they have on display for people to see, we didn’t want to go with them. The service was excellent. We dealt with Bill Johnson. The overall experience was really good.

Saw the Tip Top display at the San Antonio Home and Garden Show - product seemed well built and installation was intended to take only a week or so. Representative (Don) came out and we decided to sign a contract in the first week of October 2012. Approximately 5 weeks later Don asked to come back to confirm the room size with a contract amendment. This was the first red flag. Not sure how the components could have been ordered from the factory without actual room dimensions. Never heard anything from Don without calling or texting to determine schedule for delivery and installation. After a few more weeks passed with no contact from Don we FINALLY heard that work would commence immediately after the New Year. Contractor for the deck and foundation (Santiago) came out and we discussed the logistics of initiating the project. They came on 2 JAN 2013 as promised, demolished the existing porch in one day, cleaned up and dug the holes for foundation. Got the inspector out to certify the foundation and poured the concrete. It was only at this point when we discovered the manufactured components were not even in San Antonio yet (had been promised by Don that work would not commence until the material was in town.) We had a VERY clear discussion with him during the planning that work would NOT start until it could be done all at the same time as our washer and dryer were on the demolished porch and we knew we could not do laundry for the 7-10 days promised in the contract that this job would take. Don made the excuse that it was a manufacturing delay due to the holiday schedule at the factory, however this is not really plausible considering we signed the contract in good faith in early October. Our suspicion is that he did not even order until Thanksgiving time frame when the factory was scheduled to halt production. Furthermore ? that first week of JAN when the installation contractor (Phil) told us it would be at LEAST 4 weeks for delivery, Don showed up (late) to the meeting and said it would arrive ?very soon?. At this point we were helpless and it took over 4 weeks to get the delivery. When we asked about how the company would compensate us for the incredible inconvenience they offered a Ruth?s Chris dinner coupon for 2 ($150.00) but denied any responsibility for the delay. This is really inappropriate as we were specifically told by Don that work would not start until the materials were here and no responsibility for the late order was taken by Don (imagine his boss will be enlightened by this detail). Once the room components arrived Phil and his crew made quick and expert progress on getting the room together ? only about 3 days and it was done. By chance I happened to be home as they were installing the walls and sliding door ? but the door was being positioned in the WRONG PLACE!!!! The sketch Don showed us was correct however the plans Phil used had the door in the wrong and inappropriate location. Fortunately Phil was terrific and managed to get the door placed correctly and even when the sliding door and screen came to the site defective, he and his team spent half a day to correct the problem. Really a great crew and highly recommended despite the problems with communication with Don. Of course Don did not have any contact with us during this period of time but again, Phil was great. Thank goodness, we thought ? we might be able to get out the back door without climbing out now that the room was installed and deck could be built?.. Alas ? Don had not scheduled the deck crew (Santiago) until 4 days later to start so we again were at the mercy of the previous schedule of that crew. So when we spoke to Santiago about the deck, we talked about the grade of wood (told it was what they always use ? apparently a very low grade given the number of knots present and mildew) and specifically discussed how the lattice should be installed so we would have access under the house. Santiago is a great guy and made everything sound great, but his team apparently did not have the level of attention to detail that we expected. The cedar had multiple knots ? and one is nicely displayed on the top of the bench. Guess that will rot out soon. They had NO sandpaper at all because EVERY cut was unfinished, even on the railings that are the most prominent places on the deck. Rough edges of the cedar planking were placed in the worst possible places. Rather than measuring the distance to the ground they placed 3 steps that leave a precipitous drop to the ground, especially on one side of the steps. We have quite a bit of finishing work to do to make the deck more weather proof and aesthetic. Finally ? it would have been nice if the team took away the large chunks of concrete left in the yard, bothered to fill in the large holes where the deck footings were placed (we have to back fill with purchased dirt to prevent mosquitoes from breeding), or cleaned up the large piles of black dirt all over the grass. The lattice was nailed roughly into place ? and against our specific request to use screws which is also how the manufactured recommended it be installed, we had no access under our house. So we just have to fix it all ourselves at this point. The final insult was the expectation by Don that we pay the balance of the job even before it was completed. Don did not even have the courtesy or decency to come in person to accept the payment. Overall, very poor customer service from Don; he took a very patronizing attitude when 90% of our problems could have been averted had he scheduled this job appropriately. Afraid I would caution folks to use Tip Top to install either a deck or a room ? kind of get whatever they feel like providing, without any regard to customer service. Phil was great and did the best he could. Santiago had a good crew but they definitely needed supervision for the detail one would expect for a finished product. Bottom line, room is done - very livable and nice. Need to do more work outside to detail the deck but a great space.

Charles and his son did a tremendous job. Both were very professional in all aspects - a very professional finished job. The hand railing was sanded and rounded over, joints were tight, stairs were perfect, no gaps between deck boards - overall a great job. They also cleaned up both their mess and the material from the demolition to remove a small porch and stairs.