Saw the Tip Top display at the San Antonio Home and Garden Show - product seemed well built and installation was intended to take only a week or so. Representative (Don) came out and we decided to sign a contract in the first week of October 2012. Approximately 5 weeks later Don asked to come back to confirm the room size with a contract amendment. This was the first red flag. Not sure how the components could have been ordered from the factory without actual room dimensions. Never heard anything from Don without calling or texting to determine schedule for delivery and installation. After a few more weeks passed with no contact from Don we FINALLY heard that work would commence immediately after the New Year. Contractor for the deck and foundation (Santiago) came out and we discussed the logistics of initiating the project. They came on 2 JAN 2013 as promised, demolished the existing porch in one day, cleaned up and dug the holes for foundation. Got the inspector out to certify the foundation and poured the concrete. It was only at this point when we discovered the manufactured components were not even in San Antonio yet (had been promised by Don that work would not commence until the material was in town.) We had a VERY clear discussion with him during the planning that work would NOT start until it could be done all at the same time as our washer and dryer were on the demolished porch and we knew we could not do laundry for the 7-10 days promised in the contract that this job would take. Don made the excuse that it was a manufacturing delay due to the holiday schedule at the factory, however this is not really plausible considering we signed the contract in good faith in early October. Our suspicion is that he did not even order until Thanksgiving time frame when the factory was scheduled to halt production. Furthermore ? that first week of JAN when the installation contractor (Phil) told us it would be at LEAST 4 weeks for delivery, Don showed up (late) to the meeting and said it would arrive ?very soon?. At this point we were helpless and it took over 4 weeks to get the delivery. When we asked about how the company would compensate us for the incredible inconvenience they offered a Ruth?s Chris dinner coupon for 2 ($150.00) but denied any responsibility for the delay. This is really inappropriate as we were specifically told by Don that work would not start until the materials were here and no responsibility for the late order was taken by Don (imagine his boss will be enlightened by this detail). Once the room components arrived Phil and his crew made quick and expert progress on getting the room together ? only about 3 days and it was done. By chance I happened to be home as they were installing the walls and sliding door ? but the door was being positioned in the WRONG PLACE!!!! The sketch Don showed us was correct however the plans Phil used had the door in the wrong and inappropriate location. Fortunately Phil was terrific and managed to get the door placed correctly and even when the sliding door and screen came to the site defective, he and his team spent half a day to correct the problem. Really a great crew and highly recommended despite the problems with communication with Don. Of course Don did not have any contact with us during this period of time but again, Phil was great. Thank goodness, we thought ? we might be able to get out the back door without climbing out now that the room was installed and deck could be built?.. Alas ? Don had not scheduled the deck crew (Santiago) until 4 days later to start so we again were at the mercy of the previous schedule of that crew. So when we spoke to Santiago about the deck, we talked about the grade of wood (told it was what they always use ? apparently a very low grade given the number of knots present and mildew) and specifically discussed how the lattice should be installed so we would have access under the house. Santiago is a great guy and made everything sound great, but his team apparently did not have the level of attention to detail that we expected. The cedar had multiple knots ? and one is nicely displayed on the top of the bench. Guess that will rot out soon. They had NO sandpaper at all because EVERY cut was unfinished, even on the railings that are the most prominent places on the deck. Rough edges of the cedar planking were placed in the worst possible places. Rather than measuring the distance to the ground they placed 3 steps that leave a precipitous drop to the ground, especially on one side of the steps. We have quite a bit of finishing work to do to make the deck more weather proof and aesthetic. Finally ? it would have been nice if the team took away the large chunks of concrete left in the yard, bothered to fill in the large holes where the deck footings were placed (we have to back fill with purchased dirt to prevent mosquitoes from breeding), or cleaned up the large piles of black dirt all over the grass. The lattice was nailed roughly into place ? and against our specific request to use screws which is also how the manufactured recommended it be installed, we had no access under our house. So we just have to fix it all ourselves at this point. The final insult was the expectation by Don that we pay the balance of the job even before it was completed. Don did not even have the courtesy or decency to come in person to accept the payment. Overall, very poor customer service from Don; he took a very patronizing attitude when 90% of our problems could have been averted had he scheduled this job appropriately. Afraid I would caution folks to use Tip Top to install either a deck or a room ? kind of get whatever they feel like providing, without any regard to customer service. Phil was great and did the best he could. Santiago had a good crew but they definitely needed supervision for the detail one would expect for a finished product. Bottom line, room is done - very livable and nice. Need to do more work outside to detail the deck but a great space.