Jason and crew laid sod on July 9, 2014. The sod was laid with 2-3 inches between each piece. The reason that was given is we would not have enough sod. These gaps became an issue straight away. The edges of each piece turned brown and weeds (aggressive weeds) quickly grew in the cracks and have literally taken over the yard. I have huge holes where the gaps were, I have dead grass in many areas.The "sides" are very uneven (2 separate jobs as noted above).. I contacted Jason in early August and explained. the state of the yard. His initial response was "I've never done a job for you. MY COMPANY LAYS SOD END TO END. I scanned and emailed the copy of the check which jarred his memory. Jason did remember after seeing the scanned check copy. He then stated that SOD INSTALLATION IS NOT GUARANTEED. In a subsequent email I inquired where I could find that policy (It was not on their website or receipt.) I contacted Jason 3-4 times in the past few weeks. While he said he would come to look at the state of the grass and apply weed control and fertilizer, he has not called or messaged since September 18, 2014, even though I have emailed him twice and he talked to my husband once. I told Jason that I even bought my own weed killer (I had fertilizer he gave my husband on the day of install to be used on the older half of the yard and that I would treat the yard myself with a little direction from him. Jason did not reply. Because the appearance and state of the grass, I am requesting: For new sod to be installed using what Jason said is his company's standard and practice is: placing the sod directly next to each other. ( It is also the industry standard) . Add weed killer on soil before installing grass Ensure the grass is CERTIFIED JAMUR ZOYSIA sod (I am almost convinced we didn't get JaMus Zoysia at all) Visit to check the state of the grass every couple of weeks and correct as required To summarize: The grass quality is inferior (very possible it is not JaMur Zoysia at.all The sod was laid with 2-3 inches gap, aggressive weeds are consuming the grass leaving dead grass in its wake Many gaps have turned into holes 6-8 inches wide and 3-4 inches deep. I am embarrassed to show my yard Suzanne Aure A most timely contact and resolution is requested. Very disappointed Suzanne and Eric Aure