All the employees I dealt with for the estimation and installation process were very professional. The company could have been clearer about what time they would start the job on the day of installation, and pointed out in advance the outdoor spigots that would now emit soft water. Otherwise, I found my experience with them very smooth and enjoyable. I love the product. It is a great investment. The cleaning is so much less intensive; my appliances work better (dishwasher, coffee maker) and the water from the osmosis system tastes great. It feels good to bathe; so much gentler on my hair and skin. I highly recommend the company and its product!