YOU MIGHT WANT TO READ THIS REVIEW BEFORE INVITING JUSTIN INTO YOUR HOME Written on 7/28/2021 - On his return visit to install the glass cooktop, Justin (the owner of the business) showed up without a mask and when I asked him if he was vaccinated he stated he didn't have to answer that and that's his personal business. I told him I could respect that and asked him to wear a mask. He refused and said he is following the guidelines. He became argumentative as I told him the CDC changed the recommendation last night to even if vaccinated to now wear a mask indoors due to the surge of cases. We live in an area that is marked "high" for the surge. He said he isn't going to wear a mask so I told him it seems we aren't going to be able to work together because I need him to wear a mask if in my home. I offered to give him a mask and he refused. He was rude right off the bat as soon as I inquired about his vaccination status and wearing a mask while in our home. He started filming me and filmed me saying I'm not going to do business with him and then he said he was still going to charge me for another diagnostic fee and I told him I wasn't going to pay that because he's not fixing the stovetop - as promised. He said this was a separate diagnostic and that I told him yesterday about the heating problem. I told him that is not accurate because he brought up the heating concern when he first came out in November 2020 and said it is getting hotter than it should. We communicated about it getting worse throughout the seven months of contact while we were waiting for him to locate the part (which he never did). I texted him and asked him while he's here putting the glass cooktop on (that my husband and I finally located - after 7 mo's of waiting for him to locate it) if he would look at that too at that time. He said yes and never indicated an additional charge. I never agreed to an additional charge.... the agreement was for the original diagnostic fee of $70.36 which was paid in 11/2020 and was to go towards the repair cost, if we used his company to complete the repair. That was the plan. He was pleasant and wore a mask when he first came out in 11/2020, just as his Angie's list add states they will wear a mask and gloves while visiting our home. This time he was rude, argumentative and confrontational. I tried talking to him twice about going ahead and doing the job because we really needed it done and I set aside the 4 hour window 12-4 as per his request. He told me he has me recorded telling him to leave and he doesn't have time to replace the cooktop. He was only coming out to look at the heating element and charge for a new diagnostic fee. Again, that was never disclosed. I told him the whole reason he was coming out today was because we got the part in yesterday and he said he would put it on and while doing that, look to see if there was something wrong with the heating element that he could fix. When he was leaving the house today he told me to check the mail because he is sending me a bill for a separate diagnostic charge. I told him I'm not paying him when he is not doing the service promised and he told me he will sue me. I told him I will report him to the BBB and Angie's list. He threatened me if I reported him and said he recorded our conversations. I have the text messages between us as proof of our discussion and printouts of his add listed on Angi's stating he will wear a mask and gloves while in my home. Now, reading another woman's review on Angi's dated 11-10-2020 about how she also felt threatened by him and she lost her composure with him due to his disrespectfulness and rudeness, etc. in her home too; I regret ever letting him into my home. If only that review was up while we were looking for a service person, we never would have hired him. My husband and I decided we will never have another service person out with only me at home to avoid me being disrespected and bullied in our own home. He now has a recording of me and our belongings from the inside of our home. I feel that in itself is not fair and should not be legal for someone to do. My neighbor told me that he seemed extremely arrogant as he watched him leave. Angie's list relies on honest reviews and that's where I found him originally so I am giving an honest review of how he treated us as customers. I noticed today on his add listed on Angi's it still states: Covid-19 Update Appliance repair Health & Safety Measures We will wear masks and gloves when we visit your home. Yet, He didn't show up with a mask and refused to wear a mask. He is certainly not welcome in our home ever again! We will find a company that is respectful to us, has high integrity and can do the job that is promised to us.