Great. Mr. Alvarez returned my call within the hour. He listened to my concern, suggested several possible causes, and informed me of the service fee and conditions. We made an appointment. He phoned ahead to let me know he was on the way, showed up promptly, and was very conscientious. He explained what he found, gave me an estimate for the repair costs, and also provided helpful information about the brand of washer and possible long-term options. I appreciated his professionalism and courtesy. He seemed very honest and willing to provide his expertise if I chose to have the repairs done. I would refer him to a friend.