San Antonio Refrigerator Repair

Refrigerator shut down. Once they got the part, promptly repaired the refrigerator.

This is a horrible company if you want to have direct communication with the person doing the repairs. If anything goes wrong, you will jump from 1-800 numbers to online chat representatives. You will never get a local number or a location that you can visit. This will be the 1-star review that you read and state, "Well, that won't happen to me". Still, I feel compelled to post it. It took Sears 3 months to complete a repair on my refrigerator. During that time, I had to defrost the refrigerator myself on 5 separate occasions or I would not have had a refrigerator at all. Luckily, I had watched the technician do it the first time or I would not have known what to do. When a part did not arrive, Sears was unsympathetic. Sears refused to send out a technician to keep my refrigerator running until the part arrived. I documented all the poor communication that took place over 3 months (lying representatives, canceled appointments without notification, inability to submit a complaint) and I was finally able to submit it to the Sears complaint department. The rep offered me 15% off my next repair. I declined and indicated I would never work with Sears again. It is a shame. I have mostly Kenmore appliances. I always bought Sears tools. No more.

It was very easy for me. I called them and they were here within about an hour. He was very knowledgeable and efficient. He got right to the job and was very careful about what he touched or moved. He did have to leave to get a part but he returned very quickly. The job was done within about an hour and a half.

Contacted in the morning for a service call: refrigerator not cooling although freezer section was working just fine. Repair technician arrived mid-afternoon, quickly identified problem, and repaired appliance within an hour. Punctual, professional, and a reasonable price for the repair, Will definitely use again.

Very pleased with the work. Refrigerator was leaking. Mr Guzman figured out what was wrong and ordered the part. Returned and fixed as soon as part came in. I would use him again.

My fridge started making noise on Monday morning. I was suppose to go out of town on Tuesday so I started calling companies to find one that could come out ASAP. I talked to a pleasant young lady who answered the phone (nice to find a company who actually answers the phone as opposed to voice mail) and told her what my situation was. She checked and I was told that someone could come out that morning. George Jr. arrived around noon and diagnosed the problem as a bad fan. There was not a part available locally but he said that I could put a box fan behind the fridge and that would hold it until I returned from my trip. We scheduled him to come back on Friday afternoon after I returned, he showed up promptly and replaced the fan. George Jr was extremely knowledgable and courteous and an all around pleasure to talk to.

Prompt (same day) service. Diagnosed problem correctly first time. Did not have part but was able to obtain that day and repair quickly.

Noel Hernandez came out within hours of my call for help. He diagnosed the problem with my refrigerator/freezer as a faulty compressor. He gave me the option (and necessary cost and other information) to replace or buy a new refrigerator. I elected to replace the compressor. He found the compressor and was able to make the repair the next morning. His responsiveness, professionalism and expertise is exceptional. I'd highly recommend his service and he is now my "go to" guy for all future appliance servicing.

Because of the nature of my work, I played phone tag for a few days but was able to contact company via text and email. Appointment set -- owner came a bit after schedule but no problems. Switch out of ice maker made quickly. However, first fix didn't work, owner came out second time and replaced ice maker unit at no additional cost to me. I was not home during the second visit due to my work schedule but left entrance code with receptionist so repairman could come in. I kenneled my dogs -- repair man gave dogs a treat!!! :-) NOTHING missing. VERY honest and reliable. Claudia, the receptionist is the best. VERY professional. I also thought I might need my AC unit charged and I was able to call the same day of my appointment and let them know. they were ready to make the fix if necessary. it wasn't necessary and the company did not try to oversell or make me pay for a repair I didn't need. After the second visit, receptionist called to let me know they would be on standby if the icemaker still wasn't working. Icemaker was fixed. What I liked the most was that the owner explained to me the possible costs to repair the refrigerator and also told me to consider the age of the appliance and if it was worth fixing. For example, if the repair was 100.00, maybe worth it. If the repair was 300.00 maybe not due to the appliance being 7 years old.

I learned about Dand T from a coworker who had a great experience with them. Tony was able to quickly diagnose my refrigerator problem, correct it, and returned the next day to make sure everything was running properly. Tony was very professional and customer service driven. Highly recommended.

He was wonderful. He called me back and I told him what was wrong so he could help diagnose the problem and have the correct parts and tools to complete the service. He also arrived 5 minutes early. He was also efficient with the repairs because he had the parts and tools on him. After he left, a couple hours he called to make sure the refrigerator was cold again.

When I scheduled service, the person on the phone said a technician would call me to set up a window. We got off to a bad start when I got a call stating that the service provider would be there between 9:30 and 11:30, before I could get home.They started work while I was away, and called to tell me it would be about 800 dollars. This included a part still under warranty on our subzero, and 470 dollars for 1-1.5 hours of work. When I got home, they had everything from my refrigerator sitting on the counter. I can understand that...although that's one of the reasons I wanted to be there for service. When they started loading the very warm milk, eggs, etc. back into the refrigerator, I wasn't happy. The service person told me at 50 degrees, the food was already spoiled. I have a hard time understanding why they would attempt to reload the food after it sat out in the 75 degree house for 30 minutes to an hour. The refrigerator is cold now, and I'm not unhappy with the actual work. The customer service on the other hand left something to be desired. Bottom line: I normally expect more when I spend $800 for 2 hours. I won't rule them out for future repairs, because I'm hoping this was just a bad example of their work.

Scheduled 5 appointments with this company and they didn't show up three times. No call, no e-mail, nothing. Left a one eighth inch gap around the new freezer door seal and wouldn't come back to fix it. Electrolux finally scheduled another repair company to fix the problem. Refrigerator under warranty

When the refrigerator (which came with my house purchase) went out, I called My Repairman. I asked George to look at the one in my kitchen and the one I had stored in the garage. The one in the kitchen was going to be too expensive to repair, but the GE Stainless steel one that was stored in the garage just needed a new motherboard (cost for labor and parts was $260.00) I had had problems with the ice maker before, so after I had it moved into the kitchen and the other refrigerator discarded, I called George back to come take a look at the ice maker now that it could be hooked up. Again, George to the rescue! He fixed the ice maker for less than $100.00 and didn't charge me a service fee. I have been very pleased with the work and professionalism of this company. I highly recommend them!

Very friendly scheduler, worked with me for the best time slot. Technician called 30 min prior to arrival, arrived during appointment window. Quickly diagnosed my problem, had all parts needed to make repairs, clean up and put everything back in place. Overall good experience and will use again in the future.