San Antonio Wood Fence Installation

Excellent interaction with Rey. His estimate was the lowest of three that I received. Work started on the day Rey promised. Hector and his crew did an excellent job removing my old pine fence and installing a quality cedar picket fence for me and my next door neighbors.

Roger was very punctual and responsive. He did good work. Replaced wood fence front sections of house including building a gate. He also removed small rogue uninvited tree next to old fence.

He installed the fence. I am having difficulties to open the gate on the street side. As I was told, unscrew the nail and the gate may be opened. I tried but could not pull out the screw. So this does not work properly. This is the area where he has stacked the old fence and the material sand bags and pickets. He promised that he will be back and help me out. He did not respond to our existing problem. He had promised to come back to correct the situation but he did not keep the promise. We have made several attempts to call him, but he gave excuses for not coming. He said he would call but he hasn't called. Another problem is that before he left, he stacked 9 bags of cement and extra fencing in my yard. He said he'd come back to return these things back to the company for a refund of the extra materials. I am loosing about $ 40.00 for this material. When I asked about the returning of this material so I get the credit of $ 40.00. He does not want to return because he thinks the material is hardened. All I wanted his help to load in my car. No help. He has not done that. Some of the fencing he installed is beginning to warp. Member update: He only did hardware for one gate as a courtesy. I don't recall the $85 price to haul and I don't recall the $160 for the next day. Arrangement was made for the next day to fix imperfections since he was to come give an estimate to my neighbor. He didn't give me a contract or issue a bill and he is changing his story of what he promised.

Roger came when he said he would - did a very nice, careful job, in a short time - did a good job of making the fence across the back of our yard "blend" with neighbor's fences (a chain link on one side & an older wood fence on the other) - cleaned up after the work - the fence looks good!

They have done a number of fences in my neighborhood and they are pretty good. I had to give them some direction about how I wanted the fence done and I had to correct them once when they deviated, but other than that it was fine. They did the corrections that I wanted them to do without question. They were thorough, they gave us a quote, they were fairly quick, and they did quality work. I was happy with them.

In the spring, the neighbor s large sycamore tree lost some limbs that fell on top of my wood fence and destroyed it. I hired Home & Garden to replace the fence and we were very pleased with the new fence. The service man was very professional and knowledgeable and put my new fence up correctly the first time.

I found them through Angie's List, and they were listed as offering ten percent discount for Angie's List members. They had a number of other promotions that had dates of availability listed. I called them, and they sent someone to do the estimate and everything. They called it into the office, and they said they didn't have any promotions available at this time, including the ten percent discount for Angie's List member's. That wasn't an promotion, that was an open notice posted on their Angie's List. I pointed that out, and the salesman talked to the manager at the office. They did some compensating adjustment in one or two of the details of the fence. It was a discount, but not ten percent. They really didn't have any excuse for not following up for what they had posted, for what you had posted on the website. I would be more careful before agreeing to the contract.

FYI, These guys want to keep work in NB and local area. If you're in San Antonio, I'd find a someone in close to you.

I asked several times for a written estimate and never got one before my fence was torn down. I did not pick this company. My neighbor wanted to use them for reasons unknown. My fence was torn down without warning. This annoyed me greatly, becouse I have a dog that might bite. The fence was not built as I was told it would be. I am not happy at all.

The quality of the work was good. However, George was not very service oriented and was not good at communicating with his customer. He did not show the day he said he would start the job and texted me at 1pm that day to say he couldnt start the job because of an issue with the truck. The next day he did not show but didnt call. When I contacted him, he indicated they couldn't come because it was "pouring". However, it wasnt "pouring" at my location and I felt he still should have notified us early on of the work delay due to weather. Another day of rain delayed the job an additional day. The job was finally done on Saturday, but the old fence debris was not picked up until Monday. He made an appt to come at 5 to get the balance of his payment and pick up the old fence, but came at 2 pm instead.