First, I must commend the call-taker. She was very nice and did her best to get a plumber out to me within a few hours. She prevented me from calling another Plumbing Service since I wanted to get someone out within a few hours. She was a big plus for the business However, it was all down hill starting with the Plumber's arrival-- First, the Plumber showed up at the wrong house, Strike One. I had to go and flag him down. He stated that the wrong address was given to him. However, when he later wrote up my estimate, he still wrote the wrong address down on my estimate, Strike Two! To provide an estimate for only two slow moving drains, he had to go and call the office?@!? Really!!?? It was at least 15 or 20 minutes before he was able to get back with me. He finally informed me that he is not allowed to get on my roof. So before he can clear my two drains, that he would need to install a clean-out. Total Estimate:$751.18 less a $75.11 Angies Discount. Strike Three!!! I paid him $40 cash and told him keep the nickel. In addition, I had to ask him to put some shoe covers on before he came into my home. So he had to go back to the truck to find some. In addition, I would have been afraid to let him on my roof anyway; he did not seem to be in the best physical shape, and it did not seem that he would be careful enough with my roof. He also did not strike me as one who would be very neat, conscientious, or competent with his work based on my overall assessment of him. In my opinion, he did not make Will's look like a high quality service company. However, to his credit, he was of good demeanor. In my opinion, this service guy would have been more suitable working a Plumbing parts counter, not in the field presenting himself to customers; the confidence and skill just was not there. Will's, I doubt that I am the first customer that you lost over this type of service. With the high ratings that you received on Angie's List, I was very surprised at the poor "first impression" that I received from your company. So long!