San Antonio Retractable Awining Installation

I'm wishing now I'd gone another direction. We had the shades installed almost a year ago, after having shopped for months. Sombrilla was about $5K more than Sunesta, but I was able to get lights and drop shades (Sunesta didn't have quality lights available at the time). After paying in full for the shades, they took around 60 days to come in (more than a month longer than promised, and I was following up virtually every week on my own - they weren't updating me). They blamed it on the factory. They finally installed everything but from the beginning, the shades didn't fall correctly. After several calls and follow-ups, they finally came back out and identified the need for a larger canister to hold the shades - what was ordered originally was too small. Again, it took about 6-8 weeks for them to get the new parts in. I finally found out because I kept following up. They profusely apologized and assured me that they would call me "next week" to schedule the replacement. They never called. Another 3 weeks passes and I follow up. I schedule a time about 2-3 weeks out where they have availability as do I. They confirm a week out they'll be here between 8-11am, Thursday. Thursday morning comes and I call them to get an ETA. "Oh, I'm sorry - we should have called you. We won't be able to come today." This last repair is going on 4-5 months or so. I really stopped trying to keep track. Workmanship when on site = 9; Responsiveness to calls = 8 or 9; Empty Promises = 10; Everything else (e.g., follow-up, timeliness, keeping schedules, fulfilling promises = 1-2).

As I have said in previous reviews, I am NOT related to Mr. Kyle, but you would think so by the glowing reviews I give his company. He and his men showed up ON TIME, FULLY PREPARED to do the work, and COMPLETED THE PROJECT ON TIME, and without any hassle. This is SO refreshing it is almost unbelievable. As I write this, I am getting ready to write a very negative review about a landscaper who should NOT be allowed to be in business in Texas or any other state. He was supposed to be here at 9:00 a.m. and when I called him at 9:30 a.m., his text response was, get ready for this..."I'm having breakfast, I'll call you shortly." I would have told him to forget it, but the only reason he was coming to my house is because last October he put down $3,000.00 of sod and about 1/4 of it is like brown hay. I can't even begin to tell you how angry I am with this so-called landscaper. Getting back to Kyle Construction, he is a 'keeper'... I keep his phone number handy for any/all projects large or small. He always has time to work with you.

It started over a year ago. We're still trying to get it right. The original order was delayed 60 days. Every new part takes 30-60 days. They don't call you, you call them. They forget scheduling. Once they do send people out, the employees are generally good. Don't be fooled by getting to speak to the (franchise) owner. I'm fairly certain that's where the problem starts.

Luther Burnham was very helpful and kept me informed throughout the process. He took down the old awning; measured for the new screen; went through the available color schemes for the columns, rails, and screen; ordered the screen; scheduled the installation crew; installed the columns and roof supports; and took care of the electrical. From order to installation took longer than we all anticipated, however, all delays were related to the shipping of the sunscreen to the house. The first sunscreen did not arrive on the date it was scheduled and when it did arrive it was damaged. As a result, a second screen had to be made and a new installation date scheduled. Once the screen arrived, it was efficiently installed and the staff provided instructions for operation. Luther came out after installation to ensure my satisfaction with the installation and that I was happy with the screen, especially since the sunscreen was his suggestion. I am really happy with my sunscreen and would definitely recommend Equinox and Luther.

Provider gave free estimate and discussed planned usage to help determine what features would be desired and what would be required to install awning. He was on time for estimate and installation visits and installed awning very professionally and efficiently. Awning is a very welcome replacement for patio umbrella previously used to shield people from sun and rain as they wait to be helped. The awning is a blessing and we would definitely use his services again! The whole process was quick and easy and we are very pleased with the product and service!

Love my awning! Installation went great! They worked as a team and knew their craft! I am very satisfied! Thank you

After sending pictures to James regarding the area where I wanted an awning installed, he pointed out that an awning for this area was not my best option due to the various roof angles. I am writing this review to express my appreciation for James' honesty and keeping me from spending money for an awning that was not the best option.

We hired Sombrilla to install 8 awnings at our business in May 2017. We paid $12,000 down. It is July 2019 and Sombrilla has only installed 2 awnings and they refuse to repay us the down payment less the cost for the 2 awnings they installed. We will be suing them. Avoid them at all cost. They are legitimately criminals.

We hired Sombrilla (note that they go by different names) to install 8 awnings at our business in May 2017. We paid $13,000 down. It is July 2019 and Sombrilla has only installed 2 awnings and they refuse to repay us the down payment less the cost for the 2 awnings they installed. We will be suing them. Avoid them at all cost. They are legitimately criminals.

Came in as scheduled and installed the awning in about two hours. Spent about 30-45 minutes going over operations, etc with much detail. Very friendly and outgoing. Would highly recommend his services.