He was knowledgeable and courteous on the telephone when arranging the installation. I had several questions about the flooring types (I was trying to decide between two) and the installation. He answered all of my questions fully, which helped me decide which flooring to ultimately buy. He also worked with me on timing as I do not live in San Antonio and would only be there for a few days. Richard arrived both days promptly at 8am, just when he said he would. He and one other employee did a wonderful job on the flooring. There were many corners, closets and transitions to tile flooring that they handled beautifully. The floors looked amazing; there were no gaps between the planks, and the overall effect of the floor was pleasing to the eye without an obvious pattern standing out. Both men were friendly and comfortable to have in the home. They cleaned up after themselves and left no trash/packaging from the floors. And best of all Richard went above and beyond helping me with some other items that came up while he was there, knowing that I had new tenants on the way and limited time to get things done. When we decide to replace the flooring on the second floor of the home, I will definitely be calling Richard in to do that work as well.