We really like the final product! However.... We chose Sears San Antonio because they promised a project coordinator and we liked the quality of the cabinets. Having a project coordinator meant we would have a single point of contact if anything went wrong. Nice idea, however, their so called project coordinator was absolutely worthless! All communication seemed to flow through the installers. When the installers installed one of the cabinets in the wrong place (top cabinet opened in one direction and bottom cabinet opened in the other direction) the remaining cabinet to be installed had the same problem. We had them place the remaining cabinet in the correct location and the project coordinator supposedly ordered a replacement cabinet. The installers finally installed the wrong cabinet upside down without a door so we could get our glassware out of boxes. Two replacement cabinets later, we still had the wrong cabinet. When they finally got one that opened in the right direction, the facing was off. By this time the project coordinator was not accepting or returning our calls and never once visited the site although telling us she would try to come out but never came. Our sales rep came out a few times to help resolve issues and took photos in Sep to show to the project coordinator so she could get the order right. When Dec rolled around, Sears home office called to see why we hadn't completed an end of project survey. My husband informed them that we were still waiting for project completion! A contractor from another dept. (windows & siding?) came out, measured and promised to fix the problem. Another couple of months later, we had our cabinet and a few extra shelves which we had tried to order earlier. One other problem involved the electrical line for the installed microwave. We were told by the sales rep we would get a dedicated line for the microwave. There seemed to be some confusion by the measuring folks about the need for a dedicated line, but the sales rep reassured us it was needed. The electrician came, moved some outlets, installed the needed GFI outlets, and we assumed the dedicated line. The electrician did a great job, but I beleive he wasn't informed of the need for the dedicated line. Only after we signed off on the project did we become aware that we can't use our new microwave and the coffee maker or toaster at the same time. By this time we were too frustrated to try going back to Sears for a fix. Again, we love the new kitchen. The sales rep and the manager from the other department were great! If it weren't for the initial mistake of the installers (they claimed the project coordinator never gave them the design layout showing which cabinets went where and that installing kitchen cabinets was "like solving a jigsaw puzzle") I think everything would have gone smoothly. A year to complete a 2-3 week project is a bit excessive. We decided to go elsewhere for the new kitchen flooring.