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San Antonio Kitchen Island Installation

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Reviews in San Antonio to Install Kitchen Island

GRANITE TRANSFORMATION
1.0
14 Sep - 3 Oct, 2102 *** BUYERS BEWARE *** A long read, but if you plan to do business with Granite Transformations (GT) of San Antonio, TX, please read. Some of it doesn't flow as well I had hoped, but you will get the gist, which is BUYERS BEWARE. We've had just an awful and unfortunate experience with Mel and Jeanette Esperza - husband and wife team - of Granite Transformations in San Antonio, TX. We feel Mel has been deceitful in our transactions; I have emails that substantiate most of my claims. I've also had family members present during both home visits, one visit was with me and my 18 year old son, and the most recent was with my wife and 16 year old daughter - his demeanor, behavior and escalated voice during that visit lead to both my wife and daughter fearing the worst - he was eventually asked to leave our home. It began a couple of weeks ago when we contacted him to overlay our kitchen island. During our email transactions I stated to him we're interested in purchasing a new delta faucet, to which he replied "I found a delta pull down for 300.00 with my discount". We were sent a price estimate, which included the Delta faucet, and agreed to purchase. A few days later we met at my home for measurements. During the meeting Mel stated he would install the new Delta faucet and "round" the granite edges for free; for safety reasons, all of our granite has rounded corners. In front of my son - who I introduced to Mel and was present for the entire transaction - he said "I will take care of that for you for free". My son and I both were amazed at the level of CS and extremely thankful. I signed the contract. I now feel that was deceitful business practice. Later that day I spoke of his kind gesture to several of my colleagues. Then later that evening I researched the faucet model number he had annotated on the contract - the faucet was NOT the Delta upon which we agreed. The faucet listed on the contract was a 200.00 Price Pfister - not the 300.00 Delta. I contacted Mel through email and brought this to his attention - I asked for clarification and added that we discussed Delta in several emails (to include a pricing email from Jeantte which reflects Delta faucet for 300 + 25 tax). He responded with just the following comment: "If you found a Price Pfister GT534-CMS for $200.00, go ahead and order it and we will install it". He did not apologize for having me sign a contract that I believed included a Delta faucet, nor did he apologize for having me sign a contract that should have been be at least 100.00 cheaper, nor did he create a new contract. I responded and told him it was a surprise to find a different faucet on the contract, yet no mention from him, and no price adjustment. I also asked if we bought a faucet ourselves, should we now expect to pay 325.00 less - he replied and said yes, we can pay 325.00 less. Had I not researched the faucet model, would I have paid for the delta? I 100% believe we would have. Island countertop was installed on 26 Sep. Installer arrived at 0900, but advised us that the overlay would not fit (yet Mel states later that he inspects all pieces before they leave the warehouse). Installers state they would be back in 'a couple of hours', which turns in to 4.5. No problem, they stayed late and finished the job. We told them they did a good job and we liked it - reality was they did an OK job and we DIDN'T like it (burned thru the "granite" in several places, legs were just glued on and not dried when they left - I touched the leg and it slid out from under the island)--the sides make it all look like cheap laminate. We don't feel comfortable addressing negative concerns with installers...we prefer to speak to the managers or owners. The installers stated to us that they couldn't get a hold of anyone, and that we should expect to hear from Mel the next day. The edges are not rounded as Mel told me and my son that he would do. But Mel now claims that he stated to me that he would SOFTEN the edges. Mel denies telling me and my son that he would round the edges. Had he told me he would SOFTEN them I would have inquired on what SOFTEN means. Regardless, they are not rounded or soft - they are as if they are sawed through each corner's 90 angle overlay, creating a flat edge with two corners - nothing is soft or rounded. It turns out, after speaking to the boss - who also happens to be his wife - that they don't soften corners, they BULLDOG them (I think it is basically how they are now) and that the overlay granite is IMPOSSIBLE to round or soften - yet Mel told us he would round them. Had Mel been honest and told me upfront that they cannot be rounded, I would not have signed contract - we feel this was deceitful practice and a violation of the Consumer Bill of Rights - particularly "The Right to be Informed" AND was done so in an attempt make a sale. Mel told us he would install the faucet, plus the installers UN-installed the existing faucet - we thought they would install the faucet but they informed us that they don't install faucets. After the overlay installation we did not pay the remaining balance as we were still waiting on the faucet install. Mel contacted me on 27 Sep and stated "Plumbing was not included or ever discussed". I then responded and quoted his email where he states he would install the faucet. My wife called Mel on 28 Sep to discuss all of these concerns and he told her that when he said he would install the faucet that he meant he would cut a hole in the granite for it. Again, we view this as deceitful practice and violating "The Right to be Informed". How many customers would think installing a faucet equates to drilling a hole for one? Drilling a hole and installing a faucet are certainly not one in the same to me or ANY of the 15 or so people with whom I've shared this story. Mel offered to reduce the price by 100.00 to cover the cost of the faucet install and agreed to meet her at our home to further discuss. On 1 Oct Mel visited my wife and daughter at our home; she wanted to discuss some of our concerns. Mel became what appeared to be very angry...boisterous...raising his voice...and at one point started to approach my wife in a manner that scared her and my daughter. My wife had to ask him to step back, and eventually had to ask him to leave. I spoke to Mel's "boss" regarding most of this, only to find cold, empty, and argumentative responses. She "apologized" when I told her that Mel scared my wife and daughter, but it lacked any and all sincerity and she sounded like I was annoying her. She told me she would review all of the emails and call me that evening. She didn't call until the next day when she threatened to place a lien on our home should we not pay the balance of 697.00. I emailed her back and offered to split the final costs. I offered, but we are victims of deceitful and unruly business practice - I don't feel we owe them anything at all, let alone 697.00. I feel they owe us a complete refund as we feel we've been deceived and tricked into buying something for which we did not agree. Today (3 Oct), Mel emailed back and said not only are they now NOT going to discount the 100.00 we paid to have the faucet installed, that we now owe them the FULL 797.00 and that they "will go forward with our procedures to collect this debt". We are actually going to pay the 797.00 (even though they've now added a renege to all of this) for reasons we think best not to share at the moment BUT we are contacting multiple organizations that protect people in our situation. I have emails and witnesses Hopefully with the number of agencies we're contacting that someone SOMEWHERE can help us. We're also filing an incident report with a local department - Mel's behavior in our home must be documented. Bottom line - buyers beware. Yes, I should have performed more research before hiring them - GT blasted all over the internet - many of their locations are blasted. You can see by the negative reviews here that the owners are condescending and will not take responsibility for their actions. They keep saying "you signed the contract. "we have a contract - you owe us". They did not fulfill their end of the contract but yet expect us to pay. We will do our part to ensure consumers, agencies, departments, and organizations are made aware of our experience with GT during the past few weeks. One last item, Mel stated to my wife that if we wrote any negative reviews online, he would get 30 people to state they love his work.
- Richard R....
Shaw Company Painting & Remodeling
5.0
Would recommend Shaw to anyone looking to do home improvements. From beginning to end the process was easy. Jordan, Brittany and Clay were all friendly and professional. Any concerns we had were taken care of quickly by Clay and we are so happy with our beautiful new kitchen!
- Danielle S....
Shaw Company Painting & Remodeling
5.0
I had a zippy fast kitchen remodel masterfully handled by my project manager Fernando. Fernando is really a joy to work with, who anticipates problems ahead of time, pays attention to details, and does not stop working until the customer is completely happy. I love my hidden garbage disposal button and would work with him again in a heartbeat.
- Jennifer Y....
My House
5.0
Went just fine. Kurt came out and within a few days I had a detailed estimate for a kitchen remodel.
- Cynthia N....
Clear Choice Remodeling
5.0
Very pleased with our new kitchen! Clear choice and their contract workers were very professional. Project manager Mary made sure we always knew what was happening and when. We would definitely hire them again!
- Brad C....
AESTHETICS INTERIORS AND RENOVATIONS
5.0
Wonderful, her design visions and her knowledge of construction helped tremendously in creating my vision of the perfect kitchen. Her construction knowledge helped me save money and avoid issues that other contractors never saw or mentioned. I always recommend her to all my friends and they have loved her work.
- Susan S....
Clear Choice Remodeling
5.0
Jana Ward and team were very professional, enthusiastic, knowledgeable, pleasant and accommodating. Jana and Mary met with us to plan our project. They listened carefully, made suggestions and located the perfect granite and backsplash that we love. We spend lots of time in our kitchen and we are so happy with our remodeled space. We highly recommend Jana Ward and Clear Choice and will call them for our next project.
- David A....
ACB Services Home Improvement
5.0
I can't say enough good things about Alan and Sara at ACB Services. First of all, Alan and his crew can do anything and they do it all really well. Their drywall work was the best I've ever seen and he seems to know exactly what he's talking about on electrical. Sara is the best coordinator and they are both very good at communicating so you are not left in the dark on what they are doing or when it is going to be done. I would trust them to do any project in my house.
- Cynthia N....
Heights Custom Renovations
5.0
First of all I asked all of my friends for a reference of a kitchen remodel company and no one felt their experience was worthy of referring their contractors. I hired Sergio and his team and would gladly refer them! My kitchen was 20 years old and needed updating. From the demo to the final touches everything went better than expected. My remodel took place over Thanksgiving and Christmas holidays with minimal delays. The crew did an excellent job in installing the lighting, flooring, cabinets, countertops, door trim, baseboards, sink, and all new appliances. Following the kitchen remodel. Sergio and team replaced all the flooring in my house and repainted along with many other repairs and improvements. His crew is professional, timely, talented and thorough. Lastly, following the hailstorm in 2019, I needed help again, this time with trimming trees and sheet rock replacement. Sergio and team were there to take care of the work. I highly recommend this company.
- Julie K....
Structure Builders Over Texas
5.0
Structure Builders was the greatest contractor experience in my 60 years. They are punctual and personal with great integrity and honesty. I would never consider hiring any other contractor!
- Richard C....

Kitchen Island Installation in San Antonio

4.7

(498)

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Business Description: Alamo Handyman is a professional company committed to quality home improvement, repair, replacement, and energy efficiency updates. With Alamo Handyman, you can rest easy knowing that our skilled employees are in your home or business to protect your investment. Our dependable master craftsmen bring years of experience to each job, large or small, and complete it with pride and professionalism. You will have peace of mind knowing that we have handled your improvement project in a timely manner, using quality materials. And not only are we insured and bonded, we give each customer a written warranty because your satisfaction is our reward. Alamo Handyman has earned Angie's List Super Service award eleven years in a row. Only Texas licensed plumbers and electricians are used and their information is available upon request.
4.8

(134)

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Recent Review: Jeff and his crew did a great job. Very trustworthy, professional, punctual and clean. Great work, would recommend to anyone.
4.7

(209)

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Recent Review: Our experience with [Company name removed] was outstanding from start to finish. We had previously used them to remodel our two bathrooms and the kitchen remodel was the first one ever done by [Company name removed]. During all three projects, we were never inconvenienced by the on-going construction, they were completed on time and the end result far exceeded our expectations. All three rooms are AWESOME!! Bottom line, they did what they said they'd do and it was well worth the price we paid. We are extremely satisfied and highly recommend [Company name removed] for any bathroom or kitchen remodel.
4.8

(87)

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Business Description: Renovate Paint and Design is a professional, reputable and fully insured painting and remodeling contractor, based in San Antonio, TX, where we provide peace of mind in our services to homeowners and businesses. With over 25 years experience, our painters, carpenters, and remodeling experts consistently deliver quality at a great value through the combination of superior materials and skilled workmanship. We are committed to providing home and business owners with an unprecedented level of service with the utmost attention to detail.
4.8

(58)

Business Description: At AGS Granite we specialize in custom fabrication of granite, quartz, marble and others for your kitchen or bathroom countertops, our goal is to complete your kitchen remodel with as little downtime as possible to you while maintaining only the highest quality standard in Texas.
4.9

(7)

Recent Review: Mostly positive, however attention to detail could have been better, particularly with the tile work. I would look elsewhere for tile work.
5.0

(4)

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Business Description: Based out of San Marcos we are proud to serve the central Texas area and deliver a high quality product at a reasonable price. We are ready to tackle all of your construction needs from concrete sidewalks and driveways to bathroom and kitchen remodels. Do you have land in the Central Texas area that you are looking to build your dream home on? No Problem! GB Contracting has you covered we do new home construction as well!
5.0

(1)

Business Description: With 30 years of experience in the home improvement and sales industries, Texas Revolution Remodeling came to fruition when our founders decided there needed to be a change in the remodeling industry and the way business is currently being conducted by competitors. We want to transform spaces so they're beautiful, functional, and affordable for our customers as well. Our company takes pride in our ability to revolutionize homes and lifestyles, to give people their homes back so they can feel at home in their home no matter their budget or mobility challenges. We promise to send only the most adept sales people and laborers who will give you a sensible quote and leave you with an outstanding final result. Our company does bathroom and kitchen remodeling, patios and even decks. We always make sure you're 100% satisfied with our people and our work. We promise to treat your home as our own, respecting its sanctity so you can retreat from the hustle and bustle of everyday life once you're behind closed doors. You've worked hard for a home. You deserve a beautiful one. Each of us at Texas Revolution Remodeling is eager to do business with you and want you to be happy with your home and our business. We believe the best way to do business is to courteous, honest, and humble. We believe in treating people the right way, from customers to employees and business partners. You're making us guests in your home, and we appreciate and respect your trust. These aren't just words for us, but the values that found our business. We would love to hear from you!
4.3

(9)

Business Description: Heartbeat Home Repairs is a residential remodeling and home repair business. Specializing in bath and kitchen remodels, doors, windows, painting and drywall. There is no job too big or too small for your "Hip Pocket Handyman"
N/A
Business Description: Independent contractor trained and specialized in all phases of construction on bathroom and kitchen remodeling.

Frequently Asked Questions & Answers about Kitchen Island Installation

What services are related to Kitchen Island Installation?

  • Home Remodeling

  • General Contractors

  • Handyman

  • Interior Decorators

  • Basement Remodeling

  • Mobile Home Remodeling

  • Patio Enclosures

What do customers in San Antonio say about Kitchen Island Installation?

Would recommend Shaw to anyone looking to do home improvements. From beginning to end the process was easy. Jordan, Brittany and Clay were all friendly and professional. Any concerns we had were taken care of quickly by Clay and we are so happy with our beautiful new kitchen!