We are very satisfied with our purchase; we use it at least twice a week. The Jacuzzi J-480 is the Lexus of spas, and Spa Crafters has been an excellent dealer. I can't imagine how they could be any more helpful or courteous. We will DEFINITELY purchase our next spa from them, if and when the Jacuzzi needs to be replaced. If you are new to spas, I recommend extensive online research on different brands. Avoid the ebay brands; most of them have little to no factory support, so their warranty (if they even have one) is virtually worthless. The spa business seems to have moved forward light years since the fly-by-night brands and dealers of the 1970s and 80s. The top models are complicated, with a lot of useful and enjoyable features, but if they are built with quality high-grade components, many owners are reporting 8-12 years (or more) of virtually trouble-free use. This was why we finally only looked at Jacuzzi, Hot Springs and Sundance brand spas.