San Antonio Heat Pump Installation Service

The heat pump would not cool down, i.e. no A/C. The technician arrived promply at 1015 am. Call for service was placed at 0800am. He quickly found the problem which was a leaking capacitor. Removed and replaced, checked system. All is well, we cool again.We used this company because they orginially removed and installed the current heat pump system we have. They also do the seasonal tuneups. My wife used a coupon from the Universal City paper for the this recent service which they honored. We will continued to use Northeast A/C for our heat pump servicing.

Very courteous and professional. They come in on time, get the job done professionally, and make sure your satisfied and answer any questions before leaving.

• So far, we could not be happier with our choice of our new Trane Heat Pump and with choosing Air Systems to install the system. • Why we chose the Trane XV18 (3 Ton model). • Our house was built 34 years ago and we have been the owners for 10 years. The original two Trane heat pumps have run very well during our time but the larger unit began to leak Freon (R22) so it was time to consider a new system and given our experience with Trane reliability, the brand was high on our list. • It has been difficult to find unbiased measures on what system is best on the web. Everyone has their opinions. We relied on the Consumer Reports reviews and found that American Standard and Trane (now owned by the same company and built in the same factory) to be rated the highest. • We paid extra for the XV18 not only for the increased SEER efficiency but also the quiet operation and how the variable compressor and fan can precisely hold any temperature you set it to. • NOTE: This is not an inexpensive model. We do expect a reasonable return on our investment in electric bill savings but also feel that it will be a good selling point if/when we decide to sell the house. • Why we chose Air Systems to install our Trane System • I read that it is prudent to get at least 3 estimates. I ended up getting 5 (with Air Systems being the last): three estimates for companies that installed Trane Systems, one that installed American Standard and one who installed American Pride (A Goodman/Amana Company) • One of the first estimates was from Jon Wayne Service Company. Jon Wayne only installs American Pride Brand Heat Pumps. Goodman and Amana are rated pretty low in Consumer Reports but I received a “Half-Off” equipment in the mail so I thought I would at least get an estimate and if the savings was significant enough, I would consider using them. They seemed thorough in checking out the house and had a very polished sales pitch but in the end, to our surprise, even with the coupon their estimate ended up being by far the highest for a similar sized system that was rated one of the lowest rated in reliability. • Champion AC installs Trane systems and I noticed they had a remarkably similar sales approach to Jon Wayne (a visual tiered system that seemed to make upselling easy). The price estimate seemed high (ended up over $5,000 more than I paid to Air Systems). • Had two other estimates. The American Standard guy never even left the ladder to look at the existing system (located in the space above our second floor kitchen) and gave me an estimate that was crazy high. The last estimate was low in price but the estimator missed a few challenges that the others pointed out with the install (size of new system would not have fit in the footprint of the old system and would require it to be completely reconfigured with new ductwork). • I was starting to get extremely frustrated. I started to scrutinize the reviews more and really liked the honesty, responsiveness and quality of work reflected in the reviews for Air Systems. I sent a text to Air Systems and within a few minutes I received a call from Mr. Carlos Jimenez (I believe he is the Co-Owner of the company) and we scheduled a time for him to come out. Carlos came out to look at our old system and sent us estimates based on different SEER levels. The estimates were good and we felt that Mr. Jimenez showed us the pride of a business owner and not a salesman. • In conclusion, we could not have been happier which our choice of system and the installer. The workmen were friendly, hardworking and left the house cleaner than when they came. Big enough company to be able to handle the job efficiently (they had 4 trucks at times to our house during the 2 ½ day install) but small enough to have the company owner checking in a few hours every day to make sure things were being done right.

Awesome customer service. Quality craftsmanship. Two men did most of the attic work while another one worked the outside unit. Another came by to install the wifi thermostat and expain features. All very professional and on time. Layed heavy cloth everywhere they walked inside. Everything was explained to me before and after work was completed. They cleaned up and hauled all previous equipment away. Attic work was not an easy job but they made it look easy. Price includes an awesome ten year service agreement.

Carlos/ president came with the crew to access and made sure everyone knew what had to be done so there’s no surprises. Very professional. Laid down mats to protect floor. Kept all work areas clean. Helped me program thermostat. I shopped around and their price was great on a Trane system. I will highly recommend them to everyone.

Beautifully. They arrived a little ahead of schedule. Very clean, polite and professional. They answered all of my questions, and left the grounds as clean as they were when the crew arrived. I'm VERY pleased with the product and the service!

After getting an estimate of $7900 from Airtron to replace my unit as well as an exhorbitant interest rate to finance, I called Charlie Baker noting generally excellent reviews on Angie's List. He arrived at my house within a couple of hours of my initial call, verified that the unit needed to be replaced and offered to do it $1500 cheaper and finance through my credit union. After I secured financing late on a Friday, he came that Saturday morning and had the entire unit replaced in about 3-4 hours. Charlie is an outstanding guy and I won't hesitate to contact him in the future for all my A/C needs.

I was impressed by everyone at Rosenberg from Derrick, the first technician that came out to the sales manager Joe Incardona to the installers Bobby and Jaime. Everyone was very professional and friendly and I felt they were giving me honest answers to my ac/heating problem questions. They explained everything where I could understand it and didn't try to just sell me something without explaining the options just because I'm a woman. It was expensive but I feel confident that the service I will receive in the future will be worth it in the end.

When SA iced over, every repair service was closed due to icy roads. When I contacted Air Authority, I spoke with a technician as opposed to an answering service. He spent time walking me through several things I could try myself and scheduled me for first call the following morning. Service was punctual and professional. This was not an easy fix... sort of a domino affect... but the tech stuck with it and was determined to solve the problem.

After determining our A/C (heat pump) needed replacing, called Killenair office on 7/27, talked to Jackie, and she scheduled us for an installation on the following afternoon, 7/28. Juan, and his installation crew arrived shortly after 1 p.m. and worked tirelessly through the heat of the afternoon and removed old equipment and installed a new Trane air handling unit in our very HOT attic and a new heat pump outside. They were very polite and professional and finished the job and had us cooling down by 6 p.m. Can't thank them enough.

Their price is the best. Their service is excellent. Their follow up is excellent. Their crews are very pleasant, clean and efficient. I feel great about the workers. They've been really really good. I had four or five companies bid on the job, and their sales guy was really great too. I didn't know exactly what I wanted, I had an application, so I asked people to make recommendations. I liked their recommendation, I liked their proposal best. Then I was very pleased with the outcome.

Sometime during the night the air conditioner stopped cooling although the fan kept running. I have a home warranty through American Home Shield and I called them, after going through all the 'numbers' drill that so many companies put you through I finnaly was given a number to request a work order. After entering the number for repair I get a message that all their opperators are busy and my call will be answered in the order recieved...then the recording told me it would be 20 minutes before I would be able to talk to someone. I hung up and called SA Specialties because I have delt with them before when i had a new heat pump installed and always found them to be fast and efficient. I was also concerned that they would send someone that didn't know the system. I had called American Home Shield last year and the guy that came out left a mess around the unit and put his greasy hands on the walls. When I called SA Specialties a real person answered the phone and I explained my situation and they scheduled an appointment between 10 and 2 and said that they would call when the tech was on the way. They called and told me the tech would be here between 10 and 11 and he showed up at 10:30 and was very professional in diagnosing the problem. I was impressed that he put covers on his shoes before walking into the house. He completed the job in about 40 minutes and then checked the temp of the air coming out of the register and checked the thermostat to make sure it was working. Great Job and no complaints. I would have paid an American Home Shield tech $75 and not know what I was getting so although I paid 185 if you deduct the 75 it would have cost me anyway it really only cost me $110 and I know the quality of the company. I was supposed to renew my home warranty in June but I've changed my mind because I will use only those services on Angie's list this way I kow what I'm getting.

The company responded quickly and professionally on the same day to inspect and repair my office heat pump. The system was inspected and it was determined that ants had invaded the outside switching unit. The unit was cleared of ants and debris then checked. It has functioned perfectly since. The service man would not accept payment for his service that day when he learned I am a retired military veteran. The appreciation for this company's service is shared and I would not hesitate to call them again.

The sales representative was thorough in explaining my options. A technician arrived about an hour after the service department called to say they were on their way and went to work removing the outside unit. Another technician arrived shortly thereafter and started on the inside unit. They cleaned up the area when they were through, both outside and inside.

The technician, Dave, was well within the 4 hr scheduled window, I was notified approx. 30 minutes before arrival. Service was thorough. Dave explained the condition of the system with pictures taken on his cell phone. He made prioritized recommendations to consider to maintain system health. I was pleased, and plan to use this company for HVAC service in the future.