San Antonio Heat Pump Installation Service

This was to be a normal service call to clean filters and tune up the heat pump. When the technicians discovered the leak in the evaporator coil they left of about an hour and returned with a new replacement coil. It took about 3 hours to do the job. They left with our heat pump working better than ever. Their job was professional and completed when they said it would be. This repair was covered by our 10 year warranty on this heat pump purchased in 2003. The cost stated here is for another service contract for one year.

The heat pump would not cool down, i.e. no A/C. The technician arrived promply at 1015 am. Call for service was placed at 0800am. He quickly found the problem which was a leaking capacitor. Removed and replaced, checked system. All is well, we cool again.We used this company because they orginially removed and installed the current heat pump system we have. They also do the seasonal tuneups. My wife used a coupon from the Universal City paper for the this recent service which they honored. We will continued to use Northeast A/C for our heat pump servicing.

Beautifully. They arrived a little ahead of schedule. Very clean, polite and professional. They answered all of my questions, and left the grounds as clean as they were when the crew arrived. I'm VERY pleased with the product and the service!

Very courteous and professional. They come in on time, get the job done professionally, and make sure your satisfied and answer any questions before leaving.

• So far, we could not be happier with our choice of our new Trane Heat Pump and with choosing Air Systems to install the system. • Why we chose the Trane XV18 (3 Ton model). • Our house was built 34 years ago and we have been the owners for 10 years. The original two Trane heat pumps have run very well during our time but the larger unit began to leak Freon (R22) so it was time to consider a new system and given our experience with Trane reliability, the brand was high on our list. • It has been difficult to find unbiased measures on what system is best on the web. Everyone has their opinions. We relied on the Consumer Reports reviews and found that American Standard and Trane (now owned by the same company and built in the same factory) to be rated the highest. • We paid extra for the XV18 not only for the increased SEER efficiency but also the quiet operation and how the variable compressor and fan can precisely hold any temperature you set it to. • NOTE: This is not an inexpensive model. We do expect a reasonable return on our investment in electric bill savings but also feel that it will be a good selling point if/when we decide to sell the house. • Why we chose Air Systems to install our Trane System • I read that it is prudent to get at least 3 estimates. I ended up getting 5 (with Air Systems being the last): three estimates for companies that installed Trane Systems, one that installed American Standard and one who installed American Pride (A Goodman/Amana Company) • One of the first estimates was from Jon Wayne Service Company. Jon Wayne only installs American Pride Brand Heat Pumps. Goodman and Amana are rated pretty low in Consumer Reports but I received a “Half-Off” equipment in the mail so I thought I would at least get an estimate and if the savings was significant enough, I would consider using them. They seemed thorough in checking out the house and had a very polished sales pitch but in the end, to our surprise, even with the coupon their estimate ended up being by far the highest for a similar sized system that was rated one of the lowest rated in reliability. • Champion AC installs Trane systems and I noticed they had a remarkably similar sales approach to Jon Wayne (a visual tiered system that seemed to make upselling easy). The price estimate seemed high (ended up over $5,000 more than I paid to Air Systems). • Had two other estimates. The American Standard guy never even left the ladder to look at the existing system (located in the space above our second floor kitchen) and gave me an estimate that was crazy high. The last estimate was low in price but the estimator missed a few challenges that the others pointed out with the install (size of new system would not have fit in the footprint of the old system and would require it to be completely reconfigured with new ductwork). • I was starting to get extremely frustrated. I started to scrutinize the reviews more and really liked the honesty, responsiveness and quality of work reflected in the reviews for Air Systems. I sent a text to Air Systems and within a few minutes I received a call from Mr. Carlos Jimenez (I believe he is the Co-Owner of the company) and we scheduled a time for him to come out. Carlos came out to look at our old system and sent us estimates based on different SEER levels. The estimates were good and we felt that Mr. Jimenez showed us the pride of a business owner and not a salesman. • In conclusion, we could not have been happier which our choice of system and the installer. The workmen were friendly, hardworking and left the house cleaner than when they came. Big enough company to be able to handle the job efficiently (they had 4 trucks at times to our house during the 2 ½ day install) but small enough to have the company owner checking in a few hours every day to make sure things were being done right.

Awesome customer service. Quality craftsmanship. Two men did most of the attic work while another one worked the outside unit. Another came by to install the wifi thermostat and expain features. All very professional and on time. Layed heavy cloth everywhere they walked inside. Everything was explained to me before and after work was completed. They cleaned up and hauled all previous equipment away. Attic work was not an easy job but they made it look easy. Price includes an awesome ten year service agreement.

Joe did a great job. Came out on a Sunday, found the issue with a relay and had it replaced very quickly. Very thorough and professional making sure all systems were working properly after the repair. Definitely recommend and will use again. Thanks, you're the best!

Carlos/ president came with the crew to access and made sure everyone knew what had to be done so there’s no surprises. Very professional. Laid down mats to protect floor. Kept all work areas clean. Helped me program thermostat. I shopped around and their price was great on a Trane system. I will highly recommend them to everyone.

I was impressed by everyone at Rosenberg from Derrick, the first technician that came out to the sales manager Joe Incardona to the installers Bobby and Jaime. Everyone was very professional and friendly and I felt they were giving me honest answers to my ac/heating problem questions. They explained everything where I could understand it and didn't try to just sell me something without explaining the options just because I'm a woman. It was expensive but I feel confident that the service I will receive in the future will be worth it in the end.

The company responded quickly and professionally on the same day to inspect and repair my office heat pump. The system was inspected and it was determined that ants had invaded the outside switching unit. The unit was cleared of ants and debris then checked. It has functioned perfectly since. The service man would not accept payment for his service that day when he learned I am a retired military veteran. The appreciation for this company's service is shared and I would not hesitate to call them again.