The plumber came on time, provided an estimate, got the parts and did the work as expected. The job involved a tub that had not been used for perhaps 10 years and that brought complications. The plumber persevered and 95% of the job was well done. The last part involved replacing part of the drain, and that was so corroded that the plumber said he might gouge the tub trying to get the part out and replaced. I decided not to risk it and that left me with a job not completed. But I don't know enough about the work to say whether there were options he didn't offer me. It is entirely possible that the plumber did exactly what he should have done. Nonetheless, I can't say this was totally "A" experience on my end, although it was close to it.