Outstanding -- the owner, Steve, was incredibly responsive. After coming to provide an initial estimate, he sat down with us and explained all of the associated costs and the process from start to finish. He also provided several references and photos of other projects he had done in the area. After the initial visit, when we had contracted with him, he remained very responsive and was able to get the project started and complete within a week. His crew was very friendly and professional. So far, the project has turned out great w/ no complaints.