Forrest Elliott, the owner of the company, came out on 2/22/14 to give a bid. The bid for the removal was $1984 ($1 per sq ft.) - it actually was 1936 feet; while the bid for R50 blown in insulation was $1587. Total cost was $3571 minus a $250 Angie's list credit - thus $3321. I signed the contract and had the 30% deposit of $1075 charged to my American Express card. The removal started on 3/5/14. I allowed the $1984 charge rather than the $1936 one since there was a lot of insulation to remove. My HVAC company suggested I get batt insulation rather than blown in since the particulates would be considerably less - thus I asked Forrest to give a bid for batt insulation. He showed me a quote from Home Depot for 33 batts of R60 (retail -no discount) for $3080.71; I proceed to Lowe's and their quote is significantly less.....SO....DON'T TRUST THE FIGURES THIS COMPANY GIVES YOU FOR INSULATION AND INSTALL. On 3/10/14 I went online to check my Amex account and was totally surprised to find 3 UNAUTHORIZED charges from the company totaling $3383 ($1093, $1095 and $1195 - THE SINGLE CHARGE SHOULD HAVE BEEN $1075). I emailed Forrest to apprise him of the situation and he responded with that the office person had problems with the Amex credit card processor and that he would have her fix it. On 3/11/14 he emailed me that the processor had been giving error messages thus it was not known if the charge had gone thru, that he would reverse the charges that morning and would email receipts showing the reversals had occurred when Amex sent them and that the cleanup finish would be that afternoon. 3/17/14 Forrest emailed me that he would send the receipts from Amex as the office was working on it on Friday (14th) and should have the issue cleared up by the end of the day. 3/18/14 I asked when his crew would come out - "completely open on Monday" (24th) 3/20/14 Requested confirmation of time his crew would come - "9 to 9:30 if good for you" - it was 3/21/14 checked Amex account again - no reversal of charges. 6/16/14 I DISCOVERED AN ADDITION CHARGE OF $1095 MADE ON 3/4/16 - THUS 4 CHARGES - THE COMPANY DIDN'T BOTHER TO NOTIFY ME OF THE LAST CHARGE - A SAD COMMENT ON THEIR INTEGRITY. IT TOOK A LETTER WITH ALL SUPPORTING DOCUMENTS AND EMAILS TO THE CHAIRMAN AND CEO OF AMERICAN EXPRESS FOR THEM TO ADMIT THAT THEY GOT PAID FOR THEIR SERVICES BY CASHIERS CHECK. THE BELOW PROVIDER RESPONSE BLAMING AMEX FOR THE PROCESSING ERRORS AND ME BEING A DIFFICULT CUSTOMER ARE PURE BS. SO....LONG STORY ....SHORT ......BUYER BEWARE!!!!!! 6/10/14 Issue finally resolved by Amex 3/24/14 Response - should have been reversed - he related that they "changed credit card services and will update you in a couple of hours" ( did not); His son would be there at 9 to develop a plan to get the removal finished. His son did stop by only to look at what needed to be done (I understood that the REMAINDER of the removal would be done that day) and said he would call within the hour to schedule removal of remainder - did not . Related same to Forrest - response - out of town and not getting all emails - would call in the evening - no call.. I was notified that first available date for removal was Thursday 4/27/14 - they "changed credit card processing machine which made returns difficult to process - will check and get receipts to you. If not so by Thursday (27th) I'll write you a check or bring a cashier's check." 3/26/14 - no Amex reversals - I asked him to bring by cashier's check 3/29/14 - out of town - will get you a check - said that 2K had been taken out of his account - hoped it would show up in my account. 3/31/14 $600 cash + and postdated check dropped off - request to cash it on 4/8/14 4/8/14 did so - I requested bank to check if funds were available - they were not! Notified owner: Response "funds are pending in business account as of today and will be available tomorrow" "i can pull cash tomorrow and bring it to you and pick up the check. The check could have been deposited since we have overdraft protection so it would clear without a problem." 4/9/14 Notified owner I was disputing the 3 charges with Amex - nullified contract per Amex's suggestion - and blocked the account being able to be accessed by Rhino Energy Solutions (note: refunds would still be processed). 4/10/14 Bank informed him that no check had been presented and would have been paid if presented. "You can cash the check and I will send final receipts with a lien release." 4/10/14 I called the check verification # of the bank that evening - per bank" funds in the amount not available" . 4/11/14 disputed Amex charges were taken out of his account - he stopped payment on check - will be out of town till Monday p.m. - will bring cash and settle issue. 4/12/14 Told him I would have a cashier's check ready for him in the amount of $2559 ($1984 + the $600 cash referenced above) on Monday the 14th. 4/14/14 Cashier's check picked up. 4/15/14 Called Amex and informed them that the disputed charges would stay and that the project was paid in full by cashier's check. ALL OF THE ABOVE (4/15/14 excepted) IS DOCUMENTED BY EMAILS IN MY POSSESSION. SO ....LONG STORY SHORT ,,,,,MY CONCLUSIONS: 1)YOU CANNOT TRUST THIS COMPANY a)TO GIVE YOU A FAIR PRICE FOR INSTALLING INSULATION; b)TO DO THE INSULATION REMOVAL JOB RIGHT FROM THE START AND STAY TILL IT'S FINISHED, 2)NEVER, EVER, GIVE A DOWN PAYMENT OR GIVE THEM A CREDIT CARD NUMBER. 3)MY AMEX FUNDS WERE USED FOR????? 4)THEIR WORD IS NOT THEIR BOND - AS THE ABOVE MAKES ABUNDANTLY CLEAR. 5)PUNCTUALITY AND KEEPING CUSTOMER INFORMED AS TO ARRIVAL TIME IS VERY POOR. 6)YOU NEED TO STAY ON TOP OF THEM TO ENSURE JOB QUALITY. 7)THE ONLY GOOD NEWS IS THAT THE REMOVAL WAS COMPLETED. I WILL SEND THIS REVIEW TO THE BBB, CPS ENERGY (since their logo is on their trailer) License # CPS2009134; Energy Programs Trade License # HR92124; Additional info: City of San Antonio License # Gvtc23144; San Antonio Development Services - Home Improvement contractor.