We spent over $20,000 to have a high end Bamboo Floor installed. We hired Superior Home Flooring/Home Improvements. Superior Home Flooring/Home Improvements installed a bamboo floor in my home and finished January 10, 2017. I reported to them that our floor was cupping early February 2017. They sent their installer to our home and he noticed the problem. This is problem is due to moisture, from the concrete sub-floor. During the phone discussions and texts they had mentioned that they were going to send an inspector to inspect the floor. All of this was during the month of February up until march 7, 2017, which is the last that I have heard them. I have called the manager, their office, emailed and have sent texts, but no answer, or returned calls. We have stressed and cracked boards, and now our floor is buckling and has become dangerous to walk in some areas. We all know that this alone is due to a lack of space between the floor and the wall. It is evident that the problem with our floor is the installation. We have waited for over four months for them to take some action. We chose Superior Home Flooring/Home Improvements because of the top rating that they had with Home Advisor, as well as the fact that their Project Manager, Israel Mireles, assured us that their company would be able to make sure that we would not have any moisture problems and the floor, in his words, "will be perfect". We had problems with previous floors and Superior Home Flooring/Home Improvements told us why this was and that they can guarantee they will do the job correctly and without incident. The condition of the floor has now become a major problem in the conditions of our living, as my 91 year old father lives with us. He can only walk with a walker. Superior Home Flooring/Home Improvements are aware of this. We have continued to send texts, emails and phone messages to Superior Home Flooring/Home Improvements, until May. Still no answers to any messages. Our floor is getting worse. Superior Home Improvements have a One Year Warranty on their work. But, since they do not even respond, their warranty has no value. I want Superior Home Improvements to follow through and either fix our floor, or pay back the money that I paid them. To Fix this floor will cost well over $50,000 to take out and put in a new floor.