We had tenants in our house for the last 4 years while we continued to move with military assignments. We decided years ago we would repaint, renovate and remodel when we returned to our house after retirement. We returned in July and solicited bids from family-run small businesses we found on Angie's List. We received about a dozen estimates from several different contractors including Rudy. Rudy came out to the house on a Saturday and was very professional and personable. We asked him for an estimate to remove the tile and install hardwood flooring. We also asked if he could schedule the the tile demo then wait a few weeks to install the flooring so we could have painters come in to paint the entire interior. He said he could accommodate the schedule without difficulty. We immediately thought we would enjoy working with Rudy. When we mentioned we planned to remodel the bath, he told us bath remodels are 60 percent of his business and offered to provide an estimate. He even offered an estimate to paint the house! When we compared estimates, Rudy's paint estimate was much too high, but flooring and bath remodel--while not the lowest--were competitive. So, we chose Rudy to install hardwood flooring and remodel the bath. Later, we also added the bedroom carpeting to Rudy's job. All our furniture was in storage and we had delivery scheduled for early-October to allow time to complete the work in an empty house. Rudy assured us he would complete the work by the end of September...he didn't. I think our job was simply too big for Rudy and I should have required a detailed statement of work with design drawings for the bathroom. Without recounting every detail, I'll limit this review to the major issues. PROS Rudy's tile crew is very conscientious and professional. Humberto and Aldo showed up early, worked late and cleaned up daily. When we changed the design for the shower, they accommodated our request without question The carpeting crew, (led by Rudy's dad, David) did a fabulous job laying 1100+ sq. ft. of carpeting in four bedrooms and walk-in closets. They arrived on-time, explained what they would do, completed the job and cleaned up when finished Rudy hired a sub-contractor, Cesar, to build the custom double vanity and he did a fabulous job! We provided a picture of a double vanity with tower cabinet (found on Houzz) as an example and Cesar duplicated it in almost every detail! CONS Scheduling was a major issue; we didn't know when workers would come to the house. Some days, Rudy would tell us to expect workers, we'd wait till noon, then I would call Rudy and he'd apologize and tell me they got behind with another job. Rudy scheduled the plumber to install valves and pipes before the shower rough-in was complete and even scheduled tile crew to lay shower pan before plumbing rough-in was complete. One day near the end of the work in late-September, we had painters coming to finish the trim so Rudy and I agreed his crew would not come to the house, but Alex showed up at 8:00 to complete work we expected to have had completed the night prior when the previous crew arrived about 5:30 p.m. and stayed until after 9:00 p.m. Logisitics created delays when Rudy didn't order enough tile and flooring. On more than one occasion, Humberto didn't have enough material or the right material to complete tiling inside the shower and had to return later to finish the work. When crew laid the flooring, they came up short about three boxes ( ~30 sq ft) and created another delay. Poor communication between me, Rudy and workers. I didn't ask for a detailed statement of work and mistakenly relied on verbal agreements. I had to pay to the painter extra to paint the bathroom when Rudy told me late into the work period he didn't plan to paint the walls. I mistakenly expected since he demo'ed the bathroom to the walls, replaced the cabinets and built the shower, he would finish by painting the walls...he didn't. We discussed lights in the shower and he told me he would install two LED fixtures even though they are more costly, but they last longer. During the final week of work, when I asked about the lights, he told me he didn't intend to install LEDs, just incandescent fixtures. He explained when we had our discussion, he meant if it was his house he would put in LEDs, but not mine!! Poor workmanship left us with $6,000 of bamboo flooring glued to the floor and "popping" in several spots when we walked on it. Rudy initially stated it was natural and would clear up after 5-7 days...it didn't. He tried some fixes by injecting more adhesive yet the problem remains. We "solved" the issue with our furniture placement so we don't walk on those spots.