San Antonio Above Ground Pool Installation

CUSTOM POOLS INSTALLED OUR POOL OVER TWENTY YEARS AGO AND HAS COME BACK FOR SOME DIFFERENT REPAIRS. THE LATEST REPAIR WAS TO REPLACE THE LINER IN THE POOL AND THEY DID GREAT WORK.

The swimming pool was losing over 1,000 gallons of water per day. The location of the pool is rural, and there are not many providers in the area. I was referred to the Custom Pool by another pool service company, who serviced the pool weekly but didn't find and repair leaks. I called Custom Pool, and was told that they were struggling to keep up with their business due to seasonal demand. I was put on a waiting list, and told it would be a couple of weeks before they could get to me. Three weeks later, I called again, got the same story, and was assured my name was at the top of the list. Two weeks later, I called again, no longer polite. I got the same story, but this time within a couple of days I was contacted by a man who said he was on a job in the area and would come by to have a look. He eventually arrived, late, complaining that the office had given him a wrong address. He said it happened frequently. He told me the procedure he would follow, and went to examine the pool. After a couple of hours he had to return to the other job he was finishing up, but said he would be back the next day. Over the course of about two or three weeks, this man returned sporadically, with another guy, and they spent hours each visit finding and putting epoxy putty into fine cracks in the pool. Eventually, they managed to stop the water loss. They were knowledgeable, excellent workers. I eventually received an invoice from Custom Pool. I called to make arrangements for paying the bill. During the conversation I complemented the two workers. The woman on the phone acted surprised, perhaps disbelieveing, laughed, and said she would let them know. The work is performed without guarantee, which means that if the pool begins leaking again, even within a few days of the repair, even if the leak is in an area already repaired, you will go through the same process and pay again. I think the quality of work done by the employees is excellent. The office is disorganized and non-professional. I will use the company again, if leaks develop, because I know their employees are good, and can do the job, and because Custom Pool is the only service provider in that area that finds and repairs leaks in swimming pools.

Shaveno did an excellent job on our new pool. They arrived on time every morning, and displayed very good behavior while working on our property. The pool took a couple of weeks longer to construct than originally planned, but overall the project went very smoothly. The end result is just what we wanted, and they cleaned up the mess before leaving the work site.

My pool was recently built by A&S. They did a great job with the design and construction. The final product is amazing and elegant. My family loves the pool. Can't wait for this summer to start. I would like to recognize *Paul* from the Warranty team, he installed the ozone sanitization filter, as well patiently answered all the questions I had about the pool, (and I had a very long list of maintenance questions). Paul was very professional and knowledgeable, he proactively adjusted the waterfall for me to have water falling uniformly from it. He finished the job on time and always kept me informed of every aspect of the Warranty process.

Great. Aquia shows up every week without fail and provides a written report of services rendered and any other information I might need to know to keep the pool running efficiently. If I have a question that needs answering outside of their normal weekly visit, they respond very quickly.

The job went very well and exceeded our expectations. We are very pleased with overall work and look forward to the summer to enjoy our pool. Highly recommend IES.

David Nava and his crew replastered my swimming pool within budget and within the time frame allotted in the original estimate. They were very professional, courteous and efficient and I am extremely satisfied with both the work that they performed and their conduct during this project. Mr. Nava was recommended by someone I trust and I would without hesitation recommend his company to anyone contemplating a similar project.

The identified and corrected problems with my pool and communicated with me. The pools has never looked better.

Provider did a fantastic job, on time, and at the best price around. The workers cleaned up their mess at the end of the job. He not only resurfaced the pool, but found matching tiles and replaced those as well. We are very pleased with his work.

Excellent Job! They stuck to the timeline they had advised us on how long it would take to have it put in. The quote given prior to the project was dead on the cost of the services after completion. They didnt try to jack up the price by adding miscellaneous things on the work order. Our swimming is absolutely beautiful! We also have a contract with them for pool maintenance three times a year and they have stayed on top of that as well.