Answered my phone message the next day, and scheduled for 2 days later. Arrived promptly. Very Friendly. Incredibly thorough. (I have had 2 other inspectors for other homes, and this is far and away the best.) We spent over 4.5 hours. He teaches the Home Inspection Certification course on weekends, and he taught me by showing stuff as we went. I learned a lot about wiring, wood, window repair, gas plumbing, foundations, drainage, roofs, paneling, etc. He did not view the roof from the street as others do. Instead, he climbed up and walked the _entire_ roof looking for every defect and signs of damage & wear. At the end, he provided a binder of info & resources for home buyers, and by 9 AM the next day, I had his 28 page report (PDF) via email. For every defect, there was a clear photo showing the problem. The price was same as advertised on the website; he took off $20 for paying at the site with a check!