I contracted with Jeff Herman of Water Rock Custom Pools in October 2019. HUGE MISTAKE. Jeff Herman brands himself as an award winning (SA Pool Builder of 2018 - although I couldn’t find evidence of this), high-end, custom pool builder. He failed to deliver on his contractual commitments. My situation is not an isolated case. I’ve also spoken to several other highly dissatisfied customers who had very similar experiences. In addition, his address shown on-line and with the BBB of 2450 Babcock Rd #162, San Antonio, TX 78229 is not a legitimate business address. Jeff Herman is responsible for numerous construction defects, code violations, poor workmanship, improperly working equipment, safety issues, and ridiculous, unreasonable delays. He left our pool drained and empty for 8 months, posing a serious risk. He drained the pool in October 2018 and it was left empty until July 2019 until it was finally plastered. Much more work was yet to be completed, but Jeff Herman continued to SLOW WALK the project and when work was performed it was poor quality and unacceptable workmanship. You might get a few hours of work in a given week with Jeff always providing one excuse after another. In addition, one of the subs came to my door trying to collect $4,000 for the plaster work. The sub told me that Jeff Herman said that I did not pay him (UNTRUE) for the plaster job and they were trying to collect the money. This harassment added insult to injury. I can substantiate everything in this complaint with 100’s of pictures and other evidence. PROVIDED OPPORTUNITY TO RESOLVE I provided Jeff Herman written Notice of Construction Defects governed by the Texas Residential Construction Liability Act (RCLA) and requested a written response in 45 days and he failed to do so despite giving me verbal commitment of his intent to make me whole. He failed to follow through on his commitment he previously made by phone, email, and text. Partial List of Defects and Issues 1. Poor Workmanship, Numerous Construction Defects, non-working equipment (partial list) -Pool Plaster / Concrete – The demolition of the plaster and underlying ‘concrete’ lacked uniformity. Numerous Plaster Defects exist including white-spotting, streaking deterioration, and discolorations. -Deck and Flatwork - Improperly sloped flatwork. Water ponds on the flatwork and water flows into the pool. Steps/flatwork were of poor workmanship -Plumbing lines were positioned above ground (not buried) and in the walkway -Pool equipment, panel, water feature, and automation not working due to improper electrical installation -Improper Pad Set Up, Layout and Design with numerous defects 2. Violations (partial list) -Jeff Herman’s sub who performed electrical and plumbing work was not licensed and was in violation of the Texas Department of Licensing and Regulation (TDLR) agency requires pool service technicians to carry a Residential Appliance Installers License to perform any electrical work on swimming pool equipment. This includes any wiring for pumps, heaters, chemical feeders, etc. -Violation of Texas pool fence law – His workers repeatedly left the gate unlocked and open posing a serious safety issue and violation of law. As a homeowner, I could not accept the ongoing risk of the gate being left open with children in the neighborhood. 3. Failure to provide proper work direction, oversight of his workers -Subs were not provided proper direction when they showed up. For example, on the day of the concrete pour, Jeff had committed to being present but I had to call him multiple times to come to the job site and oversee the work. He finally showed up, but only after the work began. -Jeff Herman was not on site to oversee the work of the plaster subs as previously committed. Then the plaster subs worked into the evening while it was dark which was a factor to a poorly plastered pool. Also, his subs left the water hose running all day resulting in water overflowing from the pool. Jeff Herman failed to deliver on his contractual commitments.