A Star company owner, Mr. Jesse T. Thomas, arrived on time. He was very polite and personable. Took him to our shower enclosure in Master Bathroom. Jesse explained how repair would be done, and how long it would take. Jesse's grout expert, Manny, arrived shortly thereafter. Manny re-grouted the shower and the result was fantastic. The shower looks better now than it did when it was first installed 4 years ago. Here is the most incredible surprise. After Manny finished the shower re-grouting, he took a close look at the Roman bath tub (which is next to but separate from the shower enclosure). He decided that the tub needed re-grouting as well. With my permission, he re-grouted the tub. I expected to be charged for this extra work, but there was no additional fee. I'm 73 years old, and I have NEVER had a contractor do anything for me for free. In summary, A Star Bath & Kitchen far exceeded my expectations, did excellent work, left the master bath area sparkling clean, and will be remodeling my guest bathroom for me.