If I could give Sebastian 6 stars out of 5, I would. He arrived promptly, was very pleasant, and went to work on my washer to identify the problem. Later he came to me and told me the problem was very serious and explained It all to me. I would need to get a new washer. I couldn't help myself and broke down because my whole life seemed to be falling apart. I am in a wheelchair due to a workplace accident where the employer carried no workers comp. After 6 surgeries I still can't walk. My car with 244,000 miles on it is breaking down, I am alone with no income getting food from the food bank. NO way I can go to the laundromat. During my breakdown I kind of let all this info out. Then I thanked Sebastian and told him I could write him a check for the service call.. He went back to the garage to put the washer back together so I could have it taken away. A LOT of time passed and finally he came back in and said OK it's FIXED. I couldn't believe it. He had gone way into the innards of the machine and gone the extra mile and stuck his arm waaay up inside and pulled out massive amounts of sand and leaves and gross moldy stuff I guess my son had caused when he just threw all his stuff in after returning from the mountains. A TON of gross stuff I got to see for myself. And then he charged me a very reasonable price. He is just a great guy, no two ways about it. I recommend him highly!