We noticed discoloration on our ceiling earlier this year after it rained. We contacted Roof Doctors who inspected our roof and told us they could not find any reason for the roof to be leaking. The next time it rained, it became very apparent that there was a roof leak because our ceiling began to crack open. Contacting Roof Doctors after that became difficult, but they did eventually agree to come out a second time. When they came to our house the second time, they fixed one cracked tile and told us that if our roof continues to leak, the problem is our chimney and they cannot fix chimneys. Sure enough, our roof continued to leak and Roof Doctors became even more difficult to get in touch with. With all the rain we were experiencing at the time, we had no other choice but to call a different roofing company, who sent a contractor out and fixed our roof leak the same day. Interestingly enough, when I told that contractor that we had previously worked with Roof Doctors, he informed me that this was not the first time he had heard of their poor work quality and unprofessionalism. After everything was said and done, we contacted Roof Doctors to obtain a copy of the report their inspector wrote when they inspected our roof the second time. Our insurance company asked for this so they could determine the cause and coverage. Roof Doctors refused. Their exact response was, "All of our interior paper work is for our internal use only, and you will not be provided any copies. Any warranty that you have with us has now been voided and terminated by allowing someone else to perform work on your roof." This response was incredibly abrasive, but also a little funny, because (1) we had no choice but to contact another roofing company to fix our leak because Roof Doctors was incapable of doing so two separate times, and (2) after our first two experiences, we would be out of our minds to ask Roof Doctors to come back a third time. The other roofing company who successfully fixed our roof leak the first time they came to our house was more than happy to provide us with a report to send to our insurance agency. As you can see, this is not Roof Doctor's first negative review. Their overall rating is poor. There are many other capable and trustworthy roofing companies in the area. I'd highly suggest choosing one of them.