I contracted with Phil in September of 2013 to install a vinyl plank floor, including removing/replacing all baseboards, which I would paint while they were off. I purchased the flooring materials directly from Home Depot, but one stair nosing piece was on back order. Before contracting, Phil and I discussed this and he agreed to put the majority of the floor in, then come back and place the stair nosing when it arrived. He gave me a price break for removing the carpet and laminate flooring in advance, which I did. I considered the agreed upon price fair and reasonable; it was ball-park what I was quoted from other providers, and I liked that he would do the work himself. Phil was responsive, friendly and sociable, and did a good job on the floor; other than a couple lumpy spots and some small areas that lifted right away, and some damage to the walls where the baseboard was removed, the floor is very nice. I had a first coat of paint on the baseboards when Phil was finishing the floors; we agreed that he would replace the baseboards when he returned to place the stair nosing which would give me time to put the second coat on. At that time Home Depot showed the piece available at the end of November on their website. I suggested withholding $100 from our $1500 agreed upon price, to be paid when the job was complete, as by personal policy I do not pay 100% until a job is complete and this amount seemed very minimal. Phil acted surprised and offended, and questioned how I could not trust him to come back and finish. Feeling guilty and badly for implying that I did not trust him, I paid the full $1500 and did not ask for a written acknowledgement of our agreement for the remaining work. I told him I would let him know as soon as the part arrived and we parted on good terms, or so I thought. The stair nosing did not become available at the end of November, or December; I updated Phil periodically with voicemails to let him know that I was continuing to follow up on the part, which finally came available the middle of February. I called Phil immediately to tell him I was ordering, and to try to set an appointment to place the stair nosing and replace the baseboards. I was able to reach him by phone, and he said he was not busy and it would be best to wait till the materials arrived, then make the appointment. They arrived about 2 weeks later. From then on, I only got Phil?s voicemail, leaving repeated messages that the parts were here and I wanted to schedule the appointment to finish the work. He never called back. One time, about 6 weeks after the materials arrived, Phil did answer, but when I introduced myself the phone went dead. I called right back ? straight to voicemail, no returned call. This continued until today when Phil did call me back, and said that due to the fact that the baseboards weren?t ready for him to install the last day he was at my house, and more than seven months have gone by, he was not willing to complete the work. When I objected, and tried to remind him of our agreement when I wrote the check for the full amount, he called me a hardheaded and stubborn woman and said he would not do the work. He said I had not done my homework and had the baseboards ready for him the day he finished the floor, so he was not obligated to replace them now. I asked him to hear me out; he said he wouldn?t have a discussion with a child and hung up on me. If, on the last day that Phil was at my house, he had told me it was even possibly a now-or-never on replacing the baseboards, I?d have had him put them up with one coat of paint, no problem. That is not what happened; to the contrary, he indicated that it would be nice to work a shorter day that day, not having to do the base. If at any time of my waiting for the materials to arrive, he had contacted me and said the delay was impacting him, I would have completely understood and arranged for him to come do the baseboards, and probably would have removed the stair nosing requirement from the contract, since it wasn?t his fault I couldn?t get my hands on it. I am very sorry and disappointed to be posting this message, but legitimately, that is what Angie?s List is about. If nothing goes wrong, I am sure you will have a good experience with Phil. As you can see, he has a great standing here on Angie?s List. I myself would have given him an A or at worst a B, had I been able to get the piece I needed sooner from Home Depot. However, if there are issues, you may get a complete personality change that you would have never seen coming. I have gotten some value from this experience, however, and it may save me much more than the few hundred dollars it will cost me to get this job finished. In the future, if anyone tries to make me feel badly for ?not trusting? them, I will remember that a contractor should never agree to accept full payment for incomplete work, and I will stick to my policy. I have also developed a new personal policy ? when anyone with whom I contract and pay money won?t return calls, insults me verbally, and then hangs up on me, it?s an automatic F. I hope this does not happen to you and that you, like the other reviewers, have a good experience with this contractor.