Bill was extremely professional and easy to work with. He arrived on time and got started installing my appliances right away. He was careful to protect my flooring while moving the appliances, which I really appreciated. More importantly he simply didn't install the appliances, he offered suggestions and advice, replaced a drain hose to improve the function and provided some parts that I didn't have on hand. His great service didn't stop there. After he completed the job and left to go to another customer, I used the microwave oven and it made some odd noises that concerned me. I called his office and left a message asking him to call me. Within a half an hour he returned my call and offered to come back and look at the install. The problem with the microwave had nothing to do with his quality workmanship but nevertheless he took the time to call the customer service help line with me to make sure they understood the problem. I really appreciated his assistance in getting the problem addressed properly with the manufacturer. I will absolutely be calling Hubby Works for more projects in the future.