Matching on Angi
Overall, the job was done well and went fine. We were installing a new faucet in the garage sink and found the shut-off valve for the house had rusted, was leaking, and needed to be replaced. Of course, it was Christmas Eve morning, so we expected it was going to cost more than usual. A friend recommended ACE. The work was done well, and we went ahead and had the plumber install the faucet since he was there, although we'd planned to do it ourselves. The problem was that when he was done he went over and sat on the side of the house by the shut-off valve to write the invoice up for the work he'd done, assumedly to itemize the parts he'd used. I knew he'd finished the work so I went out a couple of times to see what was going on and he was sitting on the grass writing away. It probably took him 25 minutes to write up the bill. When I got it I was floored...he'd included the time it took him to write up the invoice as part of the labor charge. I figured it was a Christmas bonus and let it go. When I told my friend who recommended ACE how much we paid, she was stunned. I don't know if it's SOP to charge for the time it takes to write up an invoice. I should have called the office, but it was the holidays and I just never got to it. They do decent work if you can afford it.