John and his team were stellar beyond measure. We invited 3 floor installation contractors to our home to provide a quote,and John's estimate for services was, by far, the most competitive. He was a bit late for our appt.,though through the process, I learned that the reason why is primarily because he's so busy! While there was some inconvenience, it was easy to let it go because of how thorough he was. Of all the contractors that provided a quote, he was the only one who took the time to ask about the bamboo flooring that we had in the kitchen/dining area, which we planned on keeping until he clarified how much of the work would likely have to be redone if we decided to change that flooring in the future. This was because of the floating/locking cork panels we chose. So we decided to add those rooms to the project, and we're so happy we did!! It looks amazing...so much larger and wide open, with less transition. His team showed up right on time on the day of installation and got right to work. They were done by midday the following day, even though John said it would take 3--4 days!! We had run into some challenges with the retailer we purchased the flooring from because they had provided bamboo trim that didn't match the flooring. They suggested a local furniture restoration business that could stain oak trim to match the cork. They were not able to get the trim to us for staining in time for the the installation, thus John wasn't able to finish the job. He was VERY flexible and professional about it. We told him we would contact him when the staining was finished. It took much longer than expected and when John didn't hear from us after a few days, he checked in. When the trim arrived, he showed up on his own to begin the installation. He immediately surmised that the company who sold us the trim didn't send what was ordered, resulting in us having too much of T-trim and none of the quarter rounds that were needed to go around the base of the cupboards in the kitchen. At first he said he would make the t-trim work, then he quickly changed his mind, saying that it wouldn't look as good as he'd prefer. He then offered to purchase the quarter rounds we needed, in the right color to match the cupboards and only asked me to add $30 to the total for doing so! I was so thankful, that I added $40, still thinking perhaps that wasn't enough. He refused to take any more, because we ended up spending $200 on staining the trim and didn't end up using a good portion of it. We have plans to install some tile in other rooms throughout our home and there is no question that we will use John!! We are also going to be replacing carpeting in the bedrooms and were disappointed that he doesn't do carpet installation! John and his team are amazing, kind, professional, flexible and patient. Their quality of work and clean up after the project were top notch. I simply cannot recommend Hardwood Floors Plus More enough!