We moved into our new home a year ago and was looking for someone that I could use regularly to keep our new carpets and furniture looking nice without a lot of chemicals. First, as someone who works a lot of hours and finds it hard to find time to schedule these kinds of services, I really appreciated that Joycelyn answered the phone right away when I called and found a day that would work for me. I got a reminder call a day or two before the appointment, the morning of, and an hour or so before their arrival which was right in the 2-hour window first agreed upon. I really appreciated being kept up to date and felt confident about the time they would arrive. James and Joycelyn were so nice and very professional and it was clear that they take a lot of pride in their company and work. They explained the process they use and answered all the questions I had. When they were done, the carpets and upholstery looked beautiful and there was no soapy chemical smell. James said to be safe, allow 24 hours for the carpet and furniture to dry but it hardly took any time to dry. I haven't had to use a carpet cleaning service in many years and I didn't compare costs because I really was drawn to the all natural aspect of the service they provide. For me, the service and professionalism was worth the price. I'm really happy with the service and will definitely be calling them again next year.