My mother had returned home after an extended stay in a skilled care facility. She desperately needed ramps installed at her house in order to safely navigate her house and safely enter and exit. I set an appointment with Greg to get an estimate for two ramps installed my mothers house.Greg arrived for first appointment on time I think, but didn't announce his arrival and started measuring the front porch for a ramp. He then entered the back yard unannounced through an unlocked gate and startled my cousin who asked him to go back to the front door and tell me he was there. From that point on Greg's attitude was a bit off. I apologized for the misunderstanding with my cousin (who was unaware of the appointment) and let Greg in to measure for a ramp in the family room. Greg left saying he would send the estimate that evening via email. Greg never sent the estimate. I had to call him then email him... When he finally responded his estimate was for $5000 with no explanation or break down of expenses. I emailed him, and I called him several times with no response. I needed him break down the cost, but he didn't answer. I was just astounded at he lack of professionalism. But I continued giving him the benefit of the doubt (because I felt bad about how the first appointment went ) I should have written him off. I called a few more times. When he finally answered, I asked for an explanation of the cost and discovered he had not included the ramp in the family room- I asked why and he made a remark about my cousin having and quot;kicked him out of the back yardand quot;. I guess he was still bothered that his unannounced entry into our back yard had caused my cousin to react defensively, in any case I apologized again for that misunderstanding and asked if he would come back and measure for the inside ramp because it was the most urgently needed. We set an appointment for the following Saturday (he said the earlier the better) I drove over to my mothers house to meet him as planned, but he never showed, he never called and didn't answer my calls..He was the epitome of unprofessional. Greg seems to have taken my cousins reaction to his trespassing really personally and perhaps being a no show and causing me to drive all the way over to moms very early on a Saturday gave him some satisfaction. I'll never know.