I knew exactly what I wanted, and Sunrise Shutters had exactly that at a surprisingly affordable cost. Jamie, the owner, came out himself to show me his product and the wide array of color and room-darkening options. He made the measurements and quoted the price, and I went with it. Jamie is very friendly and easy-going, but serious and knowledgeable about his product. I was expecting to pay quite a bit more for top-down, bottom-up, cordless, honeycomb shades, but he carries a product that keeps the costs down by the way they market the blinds. We made an appointment for installation, and this is where the problem occurred. I never received a confirmation call the day before, so I called the morning of the expected installation and had to leave a vm, not once but twice, with calls spaced about an hour apart. When Jamie's mom who runs the office finally called back, it was to very politely and professionally and sorrowfully inform me that due to the blizzard, the delivery of the blinds from the factory was running behind and we needed to reschedule. While I was waiting for the call-back, I re-read their reviews and discovered that their communication is a prevalent problem, so I hope they'll rectify that, b/c they are just the most delightful people to work with, and I love their product. After we rescheduled at least once more, Jamie's business partner, JD arrived as scheduled, with plenty of communications about his projected arrival time, to install the blinds. Once again, another super friendly encounter: JD was affable and efficient and was in and out in no time. I would definitely call them again and I would definitely recommend their product, work ethic, and friendliness to others!