Consumer beware. Royall came out to service my water filtration system as well as flush out a pipe under our home due to iron build up. After explaining in detail what we needed done, we were quoted $450-$500 for the service call, parts and labor. Now, we can understand a slight variance in price quote vs. final billing amounts, but a mere 2 days after the work was completed I get a phone call from Royall informing me of the total amount due. Imagine our shock to learn it’s DOUBLE the amount originally quoted!!! And furthermore, they want to run my credit card right then and there, 2 days after the service call, we haven’t even seen an invoice, they haven’t even mailed it yet! What? Who does that? Who runs a business in this manner? When you take your car in to be serviced, the service techs call you for approval when they see that there is more parts/labor than originally quoted, they don’t just do the work and when you go to pick up your car you’re hit with a bill you weren’t prepared for. No, that’s not how it works. Zero communication from service staff regarding additional work/cost. When they are out on a service call, their manager should have made them fully aware of the work requested and the quote for said work. When the techs see that they are going to have to perform more work, longer service call, additional parts, then they should inform the customer PRIOR to doing anything further. We are extremely disappointed, we enjoy using local, independent businesses but we won’t be using Royall EVER again. My husband spoke with a gentleman at Royall today, before giving them the go ahead to charge our credit card. He voiced his concerns, asked questions, explained why we are so upset with Royall’s flawed business and billing practices and this employee was SILENT. All they wanted was their money, they didn’t care how we felt, they didn’t care that we felt we were taken advantage of and they didn’t care to try to correct their mistakes. This isn’t the first time we’ve used Royall, but after today, it is the LAST time we use them. Never again Royall, never again.