Richmond Wood Siding Repair

I hired Jacob's Ladder to repair and replace wood siding on my house, including repainting the replaced siding. The entire job went exactly as it should. I would hire the company again.

I had siding replaced on one entire side of my house and the entire chimney. KDC had to locate the custom milled planks, and did so, and ordered, installed and painted. They replaced all of the areas where the wood had rotted. Everything went very well. I felt as if I could trust KDC to tell me what they found in terms of damage and what it would take to do the repairs, and I believe that I received excellent value.

GL Hughes was able to give a quote, and start work quickly. The job started early and was completed in the time frame estimated.

They were on time and right on schedule. Their clean-up was thorough and I would definitely use them again. The gentlemen that showed up for the job were knowledgeable in their field, competent professional and courteous.

Called Greg, he looked at job, gave me a quote. Returned the following week and completed the job. Great no hassle service.

Their estimate was the lowest by far. The next higher was 2.5 times as much. The quality of the work seemed good, although I was a little miffed that I paid $1000 for 4 hours of work from 2 men, with minimal materials. I thought this would have been a bigger project, which leads me to wonder just how well they did the job. There were issues with getting the estimate correct and overall communication problems. Generally speaking, though, I was satisfied, and thought I had found my "go to" contractor. A few months later, I have another job for them. Now I cannot get them to give me a reasonable estimate. This one is 4 times what the job would seem to justify. And the estimate is wrong and does not reflect what I asked them to do. (example: they quote 90 pieces of siding without specifying what they mean by pieces (no lengths, no specification of type or material) and this is just for one end of a small house.) So, I asked them to explain, and the only response was "that is my quote." This is totally unacceptable. So, in good faith I asked the office to help me, thinking that maybe language issues were involved. They have a lot of foreign workers from Eastern European countries, and although very nice people, their English is not always perfect. A few days later, the "supervisor" came to my home, and I gave him the same information I gave the first estimator. Days later, and I have still not heard anything back from them. I think this is very rude and unprofessional. I am trusting these people with my home. The least they can do is be polite. I think the first job was a "seed" job to get a new client on the hook. Now they think my new job is not something they want to do, so they just walk off and leave me hanging. I would rather to the work myself than have to deal with these problems.

The contractor was on time to the initial quote appointment, and turned over a completed quote for the work requested within a few days. The contract was clearly articulated and extremely detailed; very easy to review and accept. The lead contractor communicated the schedule and status of the project effectively, and promptly indicated any delays related to weather. The work performed was very well executed, it was exactly as requested and I am very pleased with the final product. Would use again for any work needed.

Wonderful experience from first contact to completion of project. Timely, respectful of my property and willing to do whatever was necessary to satisfy. Arrived on time each day and worked diligently in the worst of summer heat! Everything cleaned up each evening as though no one had been working there all day. Have hired for subsequent work at my place of employment and they did an outstanding job working within my tight timetable. You will be glad you hired them!

Reagan and his team did a really nice job. They were attentive to details and didn't hesitate to point out issues that weren't covered in the initial estimate. I think that it was a bigger job than they had anticipated, but they did it cheerfully and professionally. If we had a minor complaint, they fixed it without question.

Excellent. Mr. Torres is great at what he does. The siding and trim work was matched perfectly and the interior painting is beautiful. A professional job from a professional company at a reasonable price! We have a long list of items that need to be completed on our house - Mr. Torres will be the first person we call.