Richmond Washer Repair

Hammond walked me through checking out various items on the washer. He got me to get into the error codes and was able to diagnose the problem relatively quickly. Very pleased.

Mr. Stanley was great. He came the day after I called at the appointed time. Fixed my fifteen year old washing machine and said it was in great shape. I'm into fixing and not buying new things. Definitely would use him again.

Called and made appointment and got same day service. Quick fix that I would not have known how to do myself.

I can't even begin to explain what a refreshing change it was to deal with Ken & Co. at Stanley's Appliance. They called when they said they would call, they did what they said they would do, and they were incredibly friendly. The prices were exceptionally reasonable, much cheaper than buying a brand new washing machine! I would highly recommend them if you are looking for a prompt, thorough, friendly, and affordable service.

I contacted Stanley's and got same-day service. The Technician was friendly & courteous and got the job done very quickly. Reasonably priced, too!

I talked with Beth at Stanley's and she informed me that they no longer work on my brand of washing machine but gave me the name and number of someone who did. It was very impressive and professional that she took the extra time to give me a referral.

This was my first time using this company. Chris, the technician, schedules his own appointments so when I spoke with him he asked me what the problem was. He listened and was able to troubleshoot over the phone. When he arrived he had the part that was likely the problem so I would not have to pay for a second visit or wait for the part to come in. Chris was friendly, knowledgeable and prompt. After a hands-on evaluation of the problem, he explained what the problem was, what was needed to fix it, and how to prevent the same issue in the future. The Angie's List discount was offered without me having to ask and I could not have been more happy with the entire process. Next time I have an issue, I will not hesitate to call this company.

Our washing machine stopped draining the day after we returned home from vacation. We gave Stanley's a call after seeing the positive reviews on Angie's List, and I'm happy to say that they lived up to the other reviews. Our technician was on time for the appointment, very friendly, and knew exactly how to go about finding the problem, which turned out to be a child's sock that was blocking the drain line. We will happily use Stanley's again!

When I called initially the service person came out relatively quickly and looked at my machine. He noted that it needed some replacement parts, ordered them, charged me $450, and the parts arrived at my house in a few days. The first date he was to return was switched to a later date and I was informed by an automated message. It was for one day later, so I was ok with that. That day, however, the repairmen called me after the window that he was scheduled to be there and told me he would not be able to make it. He said that they had overbooked him and he was exhausted and couldn't come. So the next day I called the Sears number to see when it had been rescheduled for. I was told that they couldn't come for two weeks. I balked and told them that was unacceptable. They ended up sending someone the next day. He tried to make the repair, but said that the water valve leading into my washing machine needed to be replaced before they could make the repair. So I called a plumber to fix it and the washing machine repairman came the following morning, as scheduled. After working on the machine for a while he said that the parts that had been delivered were defective and he would reorder them and have them sent to my house again, rushing the order. The parts arrived in two days but when I called to see when they had rescheduled the repair it had not been rescheduled and then they gave me a date that was again 2 weeks out. Again I argued that this was not acceptable, and eventually, after speaking to 4 different people, I was given a date 5 days out. Still unacceptable, as my washing machine is not working. In spite of my best efforts I have still not been able to get someone out this week. If the machine is actually ever repaired I will be genuinely surprised. If the original repairman hadn't convinced me to repair rather than buy a new machine I would have been much happier. While it would have been more expensive, it would have saved me a good deal of frustration and time.

They correctly diagnosed the problem with my washing machine over the phone, arrived on time, and repaired it to my complete satisfaction.