Richmond Washer Repair
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Reviews in Richmond to Repair Washing Machine
Neli Virtual Appliance Repair
Hammond walked me through checking out various items on the washer. He got me to get into the error codes and was able to diagnose the problem relatively quickly. Very pleased.
- Jonathan D.
Stanley's Appliance Service
I can't even begin to explain what a refreshing change it was to deal with Ken & Co. at Stanley's Appliance. They called when they said they would call, they did what they said they would do, and they were incredibly friendly. The prices were exceptionally reasonable, much cheaper than buying a brand new washing machine! I would highly recommend them if you are looking for a prompt, thorough, friendly, and affordable service
- Melissa T.
Stanley's Appliance Service
I talked with Beth at Stanley's and she informed me that they no longer work on my brand of washing machine but gave me the name and number of someone who did. It was very impressive and professional that she took the extra time to give me a referral.
- Leigh B.
Stanley's Appliance Service
Called and made appointment and got same day service. Quick fix that I would not have known how to do myself.
- Shawn G.
Stanley's Appliance Service
I contacted Stanley's and got same-day service. The Technician was friendly & courteous and got the job done very quickly. Reasonably priced, too!
- Jennifer B.
Stanley's Appliance Service
Our washing machine stopped draining the day after we returned home from vacation. We gave Stanley's a call after seeing the positive reviews on Angie's List, and I'm happy to say that they lived up to the other reviews. Our technician was on time for the appointment, very friendly, and knew exactly how to go about finding the problem, which turned out to be a child's sock that was blocking the drain line. We will happily use Stanley's again
- Aaron K.
Home Appliance
This was my first time using this company. Chris, the technician, schedules his own appointments so when I spoke with him he asked me what the problem was. He listened and was able to troubleshoot over the phone. When he arrived he had the part that was likely the problem so I would not have to pay for a second visit or wait for the part to come in. Chris was friendly, knowledgeable and prompt. After a hands-on evaluation of the problem, he explained what the problem was, what was needed to fix it, and how to prevent the same issue in the future. The Angie's List discount was offered without me having to ask and I could not have been more happy with the entire process. Next time I have an issue, I will not hesitate to call this company
- Larae V.
Sears Home Service
When I called initially the service person came out relatively quickly and looked at my machine. He noted that it needed some replacement parts, ordered them, charged me $450, and the parts arrived at my house in a few days. The first date he was to return was switched to a later date and I was informed by an automated message. It was for one day later, so I was ok with that. That day, however, the repairmen called me after the window that he was scheduled to be there and told me he would not be able to make it. He said that they had overbooked him and he was exhausted and couldn't come. So the next day I called the Sears number to see when it had been rescheduled for. I was told that they couldn't come for two weeks. I balked and told them that was unacceptable. They ended up sending someone the next day. He tried to make the repair, but said that the water valve leading into my washing machine needed to be replaced before they could make the repair. So I called a plumber to fix it and the washing machine repairman came the following morning, as scheduled. After working on the machine for a while he said that the parts that had been delivered were defective and he would reorder them and have them sent to my house again, rushing the order. The parts arrived in two days but when I called to see when they had rescheduled the repair it had not been rescheduled and then they gave me a date that was again 2 weeks out. Again I argued that this was not acceptable, and eventually, after speaking to 4 different people, I was given a date 5 days out. Still unacceptable, as my washing machine is not working. In spite of my best efforts I have still not been able to get someone out this week. If the machine is actually ever repaired I will be genuinely surprised. If the original repairman hadn't convinced me to repair rather than buy a new machine I would have been much happier. While it would have been more expensive, it would have saved me a good deal of frustration and time
- Mary A.
GENE'S USED APPLIANCE SALES
They correctly diagnosed the problem with my washing machine over the phone, arrived on time, and repaired it to my complete satisfaction.
- Rob L.
THE APPLIANCE PLACE INC
I was very pleased with them. They were prompt, they seemed very knowledgeable and they helped me weigh the advantages and disadvantages of repair versus replacement of a dryer. They pretty much diagnosed the problem over the phone, when the repair man arrived he had the parts with him and was able to repair it in about 30 minutes. They were very responsive and I was able to schedule an appointment within a week
- Diane P.
Jennings Appliance Service
That went very well. I had him twice. I would use him again. I think the service man was Mr. Jennings himself. What he did do was he fixed the part. He went a step further to look at other parts of the washing machine including the turn on water valves. He looked at the front thinking I’d put soap in there that might be clogged. He looked at other parts, which scared me to death. I didn’t know if he was fishing for business or what. I wished he hadn’t done that but he did. He was looking other parts to see if things were correct. His pricing was just the usual. His price was fair. It was okay. He actually apologized for the part being so expensive. He said that they got a $30 part to do the same thing but mine was a $60 part. He apologized for his price. He is very responsive. He was punctual. Probably he was a little too punctual. I had to get up and see him. That was good. He came the next day and he came on time. I got the right guy here. I would call him again
- John W.
Home Appliance
I called Home Appliance on Monday morning, and was contacted by the technician within a couple of hours by phone. I described the issue (this company was the first that said they could repair a Whirlpool Cabrio washer) and the technician came that afternoon. He described the problem causing the water leak (defective valve) and also told me that the noise coming from the tub while spinning indicated that sooner or later the outer tub and rotor bearing would need to be replaced. He had determined by our phone conversation that the water valve was the culprit, even before coming to give me an estimate. He placed a hold on the one remaining valve through his supplier before the visit! Although he did not push for doing the tub and bearing at the same time as replacing the water valve, I decided to go ahead with that repair as well, since doing them in the same visit would save over $250 compared to doing the repair on two occasions. The repair was accomplished without difficulty on Tuesday, at the agreed price. The machine sounds better than it did when it was new. I will use Home Appliance for any repair needs in the future. I strongly recommend this company to Angie's List members
- David B.
Absolute Plumbing & Mechanical
Discussed all the issues with Jerry prior to arrival. Stressed that I wanted a 16" toilette (I'm short.) Described my noisy pipes when I ran washing machine. From my description, he analyzed this problem and said the noise was coming from the toilettes. Plumbers arrived and following Jerry's protocol, started to work on toilettes. I assumed someone would run the washing machine and LISTEN to the noise, but that didn't appear to happen. Plumber was just following Jerry's directions. As a side note, as a selling point, Jerry had said unlike other companies, he sends two plumbers so that they can be working on separate issues. I never saw this. There was a hard-working plumber and a gopher, who either stood or retrieved tools. During this visit, the toilette was replaced, gas valve installed for new range, root-rooted shower stall drain, rebuilt seal kits in 2 shower faucets (dripping problem) and parts in 2 toilettes rebuilt to prevent the noise in the pipes. Upon completion, the plumber gave me a tour. When he got to the toilette, he said, "It's a little taller, but I didn't charge you." Charge me? I requested 16". He wrote on the invoice: "Tested every fixture. Units test good." The next day the shower faucet was dripping. I ran the washing machine and the pipes were noisy. So, it didn't appear that the plumber tested anything -- certainly not the noisy pipes. Also, the new toilette is 1 1/2" taller than what I requested. A week later, the plumber and helper returned, along with Jerry. The old dripping faucet, that they'd worked on so long during the first visit, obviously couldn't be fixed, so he brought replacements - $1130. First time I've ever spent over 1K on something sight unseen. When I peeked in the bathroom, they had everything ripped apart and were ready to install. I wanted to know what they looked like and couldn't believe he hadn't considered that I might want to see what I was paying for. Jerry left and the remaining plumber followed Jerry's protocol to fix the noisy pipes -- a water line to the washing machine was replaced. Finally, I got involved and ran the washing machine and the pipes still were noisy. This plumber said he thought the noise was coming from the washing machine and I should call a washing machine repair person. And that's how it ended. I just wanted them out of my house. (Another side note: the towels in the master bath, where they replaced the toilette and shower faucets and toro-rooted, were soaking wet. I can only guess they were used to mop up.) My trusted washing machine repair guy came and replaced a valve on the back of the washer, and said, "This is a no brainer." The noise in the pipes was gone. I hired another plumber to connect my new gas range, and when he weighed in on Jerry's protocol to fix the noise in the pipes generated by the washer, he said, "I wouldn't have started with the toilettes. You run the washing machine and you get a noise in the pipes. You start with the washing machine." Jerry's protocol was misleading and led to unnecessary work and an unresolved issue. From the invoices, I couldn't tell what he charged me for this work. Time and materials were not itemized. The best I can decipher is that the cost for the misguided "pipe work" was buried in charges totally $611, although this could include some inexpensive parts. I sent Jerry two letters requesting reimbursement for his protocol work, but never heard back. Follow-up to provider's response: For the record, my house is a 20-year-old California contemporary with a two-story rose sandstone chimney (with two fireplaces), rising through the center of the house -- not quite the old, ramshackle house that the provider suggests
- Christine S.
Washing Machine Repair in Richmond
Richmond, VA
Recent Review:
Staff was able to find the problem right away (tube clogged with soap) and repair.
Sanford, NC
Recent Review:
Scott was very helpful and resolved my issue on the first call. We met using video chat and he talked me through the procedure
Midlothian, VA
Recent Review:
This was my first time using this company. Chris, the technician, schedules his own appointments so when I spoke with him he asked me what the problem was. He listened and was able to troubleshoot over the phone. When he arrived he had the part that was likely the problem so I would not have to pay for a second visit or wait for the part to come in. Chris was friendly, knowledgeable and prompt. After a hands-on evaluation of the problem, he explained what the problem was, what was needed to fix it, and how to prevent the same issue in the future. The Angie's List discount was offered without me having to ask and I could not have been more happy with the entire process. Next time I have an issue, I will not hesitate to call this company
Unknown, VA
Recent Review:
Two servicemen arrived (one a trainee) timely. I'd already put the dryer on sliders and pulled it out so it only took a few minutes for them to diagnosis the problem. They replaced the belt and examined whatever the belt runs on to see if it was damaging the belt problem. (Two years prior, I also had a service call done by Sears - that time the belt slipped off but wasn't broken.) They charged me and left. I found a coupon online so price was reduced to $210 from $260 - total time at my house was 30 minutes. They did not vacuum the lint vent (which was done on the previous service call) and they did not reconnect the lint exhaust duct (disconnected to pull the dryer out) or move my dryer back in place. Unfortunately, Sears Home Service was the only repair service willing to work on my stackable unit. I called 4 other places - 3 wouldn't work on stacked units, the other declined because my Kenmore dryer wasn't manufactured is the USA apparently. With Sears you are able to book appointments online which is convenient, especially since my appliances only break during non-business hours, and easy. I went online at 10pm on a Friday and the first available appointment was a 4 hour window on the following Wednesday
Midlothian, VA
Recent Review:
They correctly diagnosed the problem with my washing machine over the phone, arrived on time, and repaired it to my complete satisfaction.
Colonial Heights, VA
Recent Review:
I was very pleased with them. They were prompt, they seemed very knowledgeable and they helped me weigh the advantages and disadvantages of repair versus replacement of a dryer. They pretty much diagnosed the problem over the phone, when the repair man arrived he had the parts with him and was able to repair it in about 30 minutes. They were very responsive and I was able to schedule an appointment within a week
Ashland, VA
Recent Review:
That went very well. I had him twice. I would use him again. I think the service man was Mr. Jennings himself. What he did do was he fixed the part. He went a step further to look at other parts of the washing machine including the turn on water valves. He looked at the front thinking I’d put soap in there that might be clogged. He looked at other parts, which scared me to death. I didn’t know if he was fishing for business or what. I wished he hadn’t done that but he did. He was looking other parts to see if things were correct. His pricing was just the usual. His price was fair. It was okay. He actually apologized for the part being so expensive. He said that they got a $30 part to do the same thing but mine was a $60 part. He apologized for his price. He is very responsive. He was punctual. Probably he was a little too punctual. I had to get up and see him. That was good. He came the next day and he came on time. I got the right guy here. I would call him again
Midlothian, VA
Recent Review:
It went excellent. My husband has not stopped bragging to everyone that will listen. He was very impressed at the work Rick did. Rick was very knowledgeable, handled the problem with the least amount of mess and was very pleasant. We know who we will call the next time we need a plumber.
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Appliance Repair Services
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What do customers in Richmond say about Washing Machine Repair?
Mr. Stanley was great. He came the day after I called at the appointed time. Fixed my fifteen year old washing machine and said it was in great shape. I'm into fixing and not buying new things. Definitely would use him again.