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Richmond Cracked Heat Exchanger Repair

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Reviews in Richmond to Repair Cracked Heat Exchangers

BREMAC Inc
5.0
Great Service from all of their techs and Everett,really appreciate their professionalism and willingness to work any day or time to keep my family warm.
- Mark H....
James River Air Conditioning Company
5.0
James River offered the best long-term price with the extended warranty, size and quality of heat pump, and maintenance. The technicians did a very good job, though they arrived about 30 minutes late. They spent the day installing a 2T heat pump. We had one hick-up at the end of the day and one the following morning and a request for a change in the blower speed. The technicians patched the hole through the basement wall; however, I had to ask them to return sometime in the next week or so to fill in the rest of the hole - a hole made by the contractor 15-years prior. I had to ask the previous contractor to come back as well. Not a big deal and the tech was very understanding and accommodating. During dinner we noticed that when the heat pump turned on the amount of air coming through the vents made a very noticible sound. I planned to call James River and ask that the tech slow down the fan. The next morning we found the downstairs 79 deg and the heat pump in cooling mode; however, warm air was coming out of the ducts. I called James River to report the problem and before the end of the day we had a time set for the tech to return. He was on time for this visit, started by building up the cement in the whole in the basement wall. He quickly diagnosed the problem and reported that he had miss-wired the thermostat to the heat pump. No harm done to the unit and after he remedied the wiring the unit has worked wonderfully. In addition, he reduced the fan speed by 10 percent and set the initial speed of the variable-speed blower at 50 % instead of 82 %. I appreciated the thought. A final application of cement finished off the hole - the tech has another career masonry if he chooses, he did a very nice job. I am very pleased and would recommend James River Air Conditioning.
- David R....
Keil Plumbing & Heating Inc
5.0
My old furnace dated from 1993, and I had been told that an internal part of the furnace, the heat exchanger, was rusted when the furnace got its yearly inspection. I was told that I could just replace the heat exchanger but was also considering getting a new furnace, given the age of the old one. I was impressed by the fact that the people from Keil Plumbing and Heating were the only firm to apply a chemical to the inside of the heat exchanger to see if it glowed when placed under light. The glow signified that small cracks were forming, and as the cracks grew, gas would begin to leak. It became obvious that I needed to get a new furnace. The price offered by Keil Plumbing and Heating was lower than most of the quotes and I liked how they proved that the heat exchanger was going to leak gas. The new heat pump/gas furnace has been fine and my monthly costs are lower now than they were with the old furnace. In connection with other repairs, they come when they say they will and they do the job.
- Brenda L....
Automatic Climate Heating & Air Conditioning
5.0
The service technician was very polite and professional. He also appeared to be very thorough. He identified that my furnace had a potential crack in the heat exchanger which could be very dangerous. He also identified a couple more minor problems. He was there for over three hours which is great for $59. He was very good at explaining things and he wrote a very detailed report regarding his findings. I would have used them to do the heat exchanger repair but I have a Home Warranty plan so I went through the HW company to get it paid for and had to use the service provider they gave me.
- Julie J....
Gundlach Plumbing & Heating
1.0
All explained above. As I said, I have the documentation and photos to prove that this story is true. I would never deal with these people again. Not for anything. Having read the response of the company, I have the following reply. If that heat exchanger were under warranty, I was not informed by Joey Lowe, the service manager and grandson of the founder, that it was under warranty. He told me that it would cost $1500 to replace the heat exchanger, but I could get a new furnace for about $5000. He did, indeed, cut ALL of the wires, which, as I said, was commented on by the company I asked to come and replace my heat exchanger, as being a very unusual practice, and an indication that your company was not planning on fixing this gas furnace. That company did bring a new heat exchanger, which they did not install, as they said mine was fine. It did cost me a restocking charge. By the way, Joey never tested for CO leaking. The part he pointed out was not the heat exchanger. No second technician ever came out per your policy. And I'd hope it wasn't your policy that the long pony-tailed serviceman who left the "condem next season" note in my furnace, left that note. But Jim & Tabitha responded to it by calling Joey. And Joey responded to it by condemning the gas furnace. And what followed was a very hard sell for a new system. The photo of the note is impressive. As I said, I was a customer for more than 20 years.
- Marjorie L....
Keil Plumbing & Heating Inc
5.0
Keil has NATE-certified technicians, gets an A+ rating from the Better Business Bureau and has no past or present complaints from DPOR (Department of Professional and Occupational Regulation, the State board that certifies contractors.) You can look up NATE and DPOR on the web. The company was fine. They seemed to be concerned with saving me money and not trying to sell me the most expensive unit. The secretary told me that I'd be fine with a 16-SEER unit rather than a 20-SEER unit that would have been more costly. The only caveat to the whole experience was that when a representative from the County came to inspect the new unit after it had been installed, there were 3 corrections that had to be made before it passed inspection. Somebody from Keil came to my house, made the corrections and the man from the County came out again and the unit passed inspection. So I had to hang out in the house a little more for the additional correction and inspection. For those of you who are mechanically adept, here are the corrections: 1. Seal round duct on top of unit. This involved putting silver tape around two pipes where they entered into the unit. 2. In connection with the heat pump outside, (this I don't entirely understand), the man from the County wrote, "NM cable not permitted in A/C whip." I may not be reading the writing correctly, but this correction took about an hour. In addition, when I had the old furnace, the heat exchanger within the old 16 year-old unit was found to have had rust in the annual furnace tune-up. Other contractors examined the heat exchanger in various ways that did not involve spending money. Keil recommended a $95 test on the old furnace on 10/26/10 to check on whether or not the rust had evolved into actual cracks. The test involved spraying a chemical that lit up if there were any cracks. While I did not like the idea of spending $95, I'm glad that I did it because the furnace did in fact have two small cracks. This would have gradually evolved into a carbon monoxide leak if left unchecked. The test conclusively proved that I needed to at least have the heat exchanger replaced. It made more sense to replace a 16 year-old unit.
- Brenda L....
Building Science, Inc.
3.0
In regards to overall quoting and pricing execution of home energy efficiency work (insulation/air sealing and inspection work) I do think this company does good work. I was originally referred to Neil Sullivan from a 3rd party home energy audit contractor who noted I had very leaky air ducts from the mid 90's construction. They have improved the air sealing in my 3rd floor office, conditioned the crawlspace as well as sealed the air ducts in the home. The work was done in a timely fashion for a fair price. I had them quote for an HVAC unit and this is where I do not feel comfortable recommending the company to others. Simply put, although I feel the owner is very competent, he isn't the guy in the field. I do not have confidence in the technician he continued to send to my home, despite our continued requests for a different technician and my recent analysis by a 3rd party confirms our suspicions. On the initial install, the technician was not complete in finishing the insulation of the refrigerant lines, things I caught and then they did correct. That's the problem, we were constantly finding issues rather than feeling comfortable the work was done correctly, and the owner is blindly putting his faith in this guy's skills rather than actually auditing the work being done. The unit installed has been cooling ok, but the refrigerant line was condensing water in the wall causing a great deal of condensation to enter my crawlspace and within drywall. Leaving nasty drywall stains in my garage as well. Rather than diagnosing the problem, the technician first assumed it was an insulation problem, and squirted about a quart of foam where the refridgerant lines entered the attic concluded it when that didn't fix it, they concluded old condensation drain pipe was broken and we needed to install a condensation pump. The owner assured me in writing I was on the schedule, and then they never showed. This was after a number of disgruntled emails and phone calls from me concerned about the water in the wall and crawlspace while attempting to get on their schedule which they were pretty much terrible calling back until you sounded angry with them? I had another HVAC party out to review the issue. sure enough there is no leak or issue in the condensation drainline, checked by physical test and inspection. but the issue is due to the refridgerant lines condensing as I originally stated. The reason the lines were condensing is the reason why I will never recommend this company to anyone looking for HVAC work. The system had been over charged for over a year and the air handler switches not configured correctly in the original installation, not configured to variably blow the air, something again I'd expressed concern to the owner that it wasn't setup correctly. Use them for air sealing and duct sealing, but for anything else. Go elsewhere.
- Karen M....
IRON BRIDGE HEATING & AIR COND
1.0
He installed the wrong equipment for the house, putting in a multi-family heat exchanger which voided manufacturer warranties of the other equipment. He plumbed the boiler incorrectly, which understates the amateurish way in which it was done.. He tried to install a ductless system in the downstairs heat exchanger, but didn't seal off the unit from the crawl space or account for dirt falling from the staircase above it. He failed to connect the water lines to the upstairs unit, so when the main contractor turned on the water, the house flooded. Air ducts under the house were crimped and left to hang down on the soil grade. Most recently I have been told that he used undersized pex pipe to plumb the Aqua-therm units, which is one of the few things which hasn't completely been redone from his original work. I did not hire him directly. He was the low cost choice of my Main Contractor and a major contributing factor as to why I found myself in Court with the same. I won the case easily (but at much legal cost), Iron Bridge testified that he wasn't fully paid, and the Main Contractor filed for Bankruptcy soon thereafter. He came to me after the Main Contractor was fired to seek payment directly. Not knowing the extent of his poor workmanship at that time, I toured the house with him and mentioned the sloppy duct work. He claimed that the air flow was strong and that I had no problem. I am not HVAC qualified, but I know that putting your finger over a garden hose increases pressure, but decreases the volume through the hose. He was painfully inept in explaining away his work. I would look for a contractor with solid references.
- George G....
Automatic Climate Heating & Air Conditioning
5.0
Automatic Climate Heating & Air Conditioning promptly called me to set-up an appointment. They arrived on-time and were every professional. I knew there was a problem with the unit in the attic but I was unaware of any problems with the unit in the garage. The technical noticed a small fluctuation in the path of the flame in the garage unit. He started to take it apart of better diagnose the problem and found a small crack in the heat exchange unit. He promptly shut the gas off to the unit and encouraged me to get a Carbon Monoxide detector and asked that the until remain off until it could be replaced. The hear exchange was eventually replaced and it was still under warranty by so all we had to pay was for labor. The unit is the attic was diagnosed and it was determined that it needed a new gas valve controller. The technician went to pick up the part and returned the same day to make the repairs. No one likes to have to pay unexpected bills but I am glad with the service that I received.
- James B....
Griffith Heating and Cooling Inc
5.0
We purchased our home in October of 2013. The furnace stopped working properly in February 2014. We have a home warranty. Another company was dispatched to fix our furnace. That company came out twice and did not repair the furnace properly. The home warranty company then dispatched Griffith. Griffith had to come out three times to completely fix the furnace. The first technician put a new blower fan in the furnace and actually put it on backward. Griffith finally had to send a manager or expert technician who put the fan on properly and did several other adjustments. The final technician determined that the furnace had a cracked heat exchanger. That part was covered under the manufacturers warranty and did not need to be covered by the home warranty company. Griffith worked very well with the home warranty company, who in turn kept us updated. Griffith came yesterday and completely fixed everything and the furnace is working better than ever. Even though there first technician screwed up they ended up completing the job properly in the end and treated us very well. I would recommend this company.
- Bryan H....

Repair Cracked Heat Exchanger in Richmond

Angi : Local Reviews : HVAC Contractors : VA : Richmond : Richmond HVAC Contractors : Richmond Cracked Heat Exchanger Repair
3.6

(5)

Business Description: Hyper Clean Duct Cleaning provides a service that is incomparable to any other service contractor in the industry. With over 25 years of HVAC experience we will provide you with an experience that leaves you with zero doubt that your HVAC system(s) are running as efficiently as possible when services are rendered. The knowledge we possess of the logistics behind the HVAC system themselves give us the opportunity to provide a service that will save you energy and reduce your liability.
4.7

(23)

Recent Review: Great Service from all of their techs and Everett,really appreciate their professionalism and willingness to work any day or time to keep my family warm.
4.8

(821)

angi certified
offers coupon
Recent Review: Very professional and good advice.
4.7

(351)

Recent Review: James River offered the best long-term price with the extended warranty, size and quality of heat pump, and maintenance. The technicians did a very good job, though they arrived about 30 minutes late. They spent the day installing a 2T heat pump. We had one hick-up at the end of the day and one the following morning and a request for a change in the blower speed. The technicians patched the hole through the basement wall; however, I had to ask them to return sometime in the next week or so to fill in the rest of the hole - a hole made by the contractor 15-years prior. I had to ask the previous contractor to come back as well. Not a big deal and the tech was very understanding and accommodating. During dinner we noticed that when the heat pump turned on the amount of air coming through the vents made a very noticible sound. I planned to call James River and ask that the tech slow down the fan. The next morning we found the downstairs 79 deg and the heat pump in cooling mode; however, warm air was coming out of the ducts. I called James River to report the problem and before the end of the day we had a time set for the tech to return. He was on time for this visit, started by building up the cement in the whole in the basement wall. He quickly diagnosed the problem and reported that he had miss-wired the thermostat to the heat pump. No harm done to the unit and after he remedied the wiring the unit has worked wonderfully. In addition, he reduced the fan speed by 10 percent and set the initial speed of the variable-speed blower at 50 % instead of 82 %. I appreciated the thought. A final application of cement finished off the hole - the tech has another career masonry if he chooses, he did a very nice job. I am very pleased and would recommend James River Air Conditioning.
4.6

(59)

Recent Review: My old furnace dated from 1993, and I had been told that an internal part of the furnace, the heat exchanger, was rusted when the furnace got its yearly inspection. I was told that I could just replace the heat exchanger but was also considering getting a new furnace, given the age of the old one. I was impressed by the fact that the people from Keil Plumbing and Heating were the only firm to apply a chemical to the inside of the heat exchanger to see if it glowed when placed under light. The glow signified that small cracks were forming, and as the cracks grew, gas would begin to leak. It became obvious that I needed to get a new furnace. The price offered by Keil Plumbing and Heating was lower than most of the quotes and I liked how they proved that the heat exchanger was going to leak gas. The new heat pump/gas furnace has been fine and my monthly costs are lower now than they were with the old furnace. In connection with other repairs, they come when they say they will and they do the job.
4.6

(28)

Recent Review: They were outstanding. It took a week or so to come and do the job, but that was fine because the old unit was still running on its last leg. Once they started they got the job done quickly. And they did really good quality work with quality materials. They also cleaned up real well.
4.0

(49)

Business Description: Gundlach Plumbing and Heating Co has been providing quality plumbing, heating and air conditioning service in the Richmond metropolitan area for more than 80 years. The company owners and employees have been "making friends since 1929" by delivering reliable expert service and by satisfying customers. Gundlach is a family owned business focused on excellence in service and offering advice and help for customers and friends when they need it. George Jones created and managed the business built on trust, commitment and concern for other people until he passed away in 2011. His three daughters now own and operate Gundlach with the same high quality standards as their father. By respecting you, your home and your time, Gundlach continues to make friends through reliable, quality service at a reasonable price. Additional contact name - Lori Gore.
4.8

(459)

angi certified
offers coupon
Business Description: We are a service and installation based company. Providing customers with accurate service repairs on residential and commercial heating and air conditioning equipment. We specialize in energy efficiency systems, such as High SEER Heat pumps, Geothermal, Solar Thermal, 90+ Gas furnaces. Along with a line of efficient hot water heating methods. Offering the most competitive service pricing around, service visits a low as $85.00.
4.8

(8)

Business Description: A Consulting Contractor specializing in: Energy, Comfort, Moisture, Mold and Indoor Air Quality issues. Service and Installation of: Heating/Cooling and Hot Water Systems.

Frequently Asked Questions & Answers about Repair Cracked Heat Exchanger

What services are related to Repair Cracked Heat Exchanger?

  • HVAC Companies

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  • Electrician

What do customers in Richmond say about Repair Cracked Heat Exchanger?

James River offered the best long-term price with the extended warranty, size and quality of heat pump, and maintenance. The technicians did a very good job, though they arrived about 30 minutes late. They spent the day installing a 2T heat pump. We had one hick-up at the end of the day and one the following morning and a request for a change in the blower speed. The technicians patched the hole through the basement wall; however, I had to ask them to return sometime in the next week or so to fill in the rest of the hole - a hole made by the contractor 15-years prior. I had to ask the previous contractor to come back as well. Not a big deal and the tech was very understanding and accommodating. During dinner we noticed that when the heat pump turned on the amount of air coming through the vents made a very noticible sound. I planned to call James River and ask that the tech slow down the fan. The next morning we found the downstairs 79 deg and the heat pump in cooling mode; however, warm air was coming out of the ducts. I called James River to report the problem and before the end of the day we had a time set for the tech to return. He was on time for this visit, started by building up the cement in the whole in the basement wall. He quickly diagnosed the problem and reported that he had miss-wired the thermostat to the heat pump. No harm done to the unit and after he remedied the wiring the unit has worked wonderfully. In addition, he reduced the fan speed by 10 percent and set the initial speed of the variable-speed blower at 50 % instead of 82 %. I appreciated the thought. A final application of cement finished off the hole - the tech has another career masonry if he chooses, he did a very nice job. I am very pleased and would recommend James River Air Conditioning.