Richmond Master Bathroom Remodel

I don’t know where to start! I started my Master Bathroom project with Looney Tile & Grout in July 2017 and ended it in October 2017. To no fault of their own, it took that long. But I have to say, I LOVE THEIR WORK. I spent a lot more monies than intended, but you get what you pay for. Also, I have an older home / recently moved in, so there were some known issues and unknown issues in the bathroom that they took care of for me. I’ll try just to mention the highlights, as it was a long project and so much happened. First, I would like to say, I LOVE AMY!!! I primary dealt with her on my project. She was essentially the project manager / coordinator. I can’t forget Michael Looney, the owner who came out and gave me estimate / proposal. Also, I can’t forget the entire team from tile guys (James / Dustin / Erskin), to plumbers, electricians and general contractor (Dana). Everyone was great. Not perfect, but great. No one is perfect. Two, I had several issues with one of my vendors for bathroom accessories. One of them… Michael / Amy took the lead on that issue for me and due to their hard work, got a credit from that vendor for the item they sent me in the wrong color. Another refund issue with that same vendor, Amy went ahead and credited me a refund, so I didn’t have to have an extended wait on the vendor. Three, communication was great thru the entire project. Communication was a little heavy at the beginning, but it was quickly adjusted and it was great. Three, a special shoot out to James and Dana. James for the fantastic tile work he did in the bathroom! Dana for the great job of putting in all the accessories. With this type of job and duration especially, I couldn’t be there all of the time. I built a professional trust with these guys and they never let me down! One more shot out to Dana for coming to my house several times and working with me to get all the accessories installed just the way I wanted them. He even ensured I got a quote for another project that is needed, unrelated to the bathroom! Lastly, I want to foot stomp, Looney Tile & Grout is not perfect. I don’t think there are any perfect people or businesses, because there were areas of improvement. But as I hope you can tell I am thoroughly please with their work; they did a phenomenal job on my Master Bathroom and I WILL BE USING THEM AGAIN ON MY GUEST BATHROOM!!! They are well worth the money. It is very true what they say….. Bathrooms and kitchens sell homes, don’t skimp on either one of those projects! Don’t forget to check out my before and after pictures.

I would highly recommend Rich Sowinski and his team from The Virginia Bath Company to anyone looking to renovate their bathroom. Mr. Sowinksi is extremely detailed and incredibly responsive. He and his team are kind, courteous, and excellent listeners. If you?re looking for quality craftsmanship then look no further. I would not hesitate to use them again for our other bathrooms. Thank you Virginia Bath Company!

When we first decided to renovate our master bathroom, we looked around for contractors, mainly by asking friends and reading reviews on Angie’s List, narrowing it down to four contractors from which to get quotes. Unfortunately, we had two contractors that never even responded with a quote after coming to meet with us about the project, one that was excessively over budget, and All N 1 Services. They had good reviews on Angie’s List and responded promptly with a scope of work and estimate. We decided to hire them in November, 2016, with a November 14 start date. Our contract stated a December 16 completion date. Unfortunately, when we went to their office to meet with Todd (who had provided our price quote and project scope), he notified us that he was starting his own business and wouldn’t be involved much in our project. And that’s when things started to go bad. Mark, the owner of the company, was to be our project manager, scheduled to start work on November 14. He showed up 2 hours late on the first day and didn’t even know what our project was. We had to go over the entire project again, like starting from scratch. That was the first and only day that Mark showed up at our house, until the very last day. We were told that they would do the demo over a couple of days, then measure for and order the shower pan, which would take approximately 5 days to arrive. They were scheduled to come back on Monday, November 28 (after the Thanksgiving holidays). Supposedly the shower pan didn’t arrive on time, and they didn’t come back to work until December 5. Over the next couple of weeks, plumbing was moved, a wall was partially removed, and tile was installed, and things looked pretty good. The also replaced our kitchen vinyl, which was part of the original scope of work (and the vinyl still has bubbles in it). Progress was very slow, with several days of no work being done at all. Right before Christmas, we selected our countertops, and the vanity and countertop were installed right after Christmas, which was already more than a week past the contracted completion date. Throughout this process, we were never notified of any change orders or additional work that would be needed (except for one item that didn’t need to be done after all). We had all required materials onsite when needed, and there was never a delay on our part, even around the holidays. After New Years, the tile installer had a family emergency and didn’t work for several days. We were very understanding about this, and never complained about the delay. The following week, someone showed up to work maybe one day. So, that was a 2 week period with maybe 1 day of actual work completed. One day we specifically asked if they would be there the next day, and after being told yes and arranging our day around it, they never showed up at all. By the end of that week, Mark texted to ask us what still needed to be done. He had no idea what work had been completed, and we emailed him a list of approximately 15 items that hadn’t been finished, including several big items, such as setting the toilet, caulking around the tub and shower, and installing the shower light. After that, a crew showed up for a couple of days and got many tasks completed in a pretty short amount of time. Unfortunately, they did a pretty crappy job. It was obvious that they were rushing through to get everything completed, and they actually reinstalled the old shower light (even after we had mentioned that light in multiple emails to Mark). That was on a Monday, and Mark texted us to set up a time the following week to go over our punch list. They arrived the following Tuesday, discussed some of the issues with us, and supposedly finished. They left our house key when they left that day, and Mark sent us an invoice first thing the next morning. Here are just a few of the items that weren’t acceptable – gaps in the grout and caulk throughout, no caulk under the marble shower curb and wall, mirrors were hung crooked, wall paint on the trim, trim and ceiling paint on the walls, paint on the brand new tile, grout, and light fixtures, uneven baseboards, very sloppy caulk, and a wall that was painted while the drywall was still wet so there were “holes” in the paint. We emailed Mark and told him that we weren’t paying the invoice until these items were fixed and also asked for the invoice to be adjusted for the parts of the scope of work that we ended up not doing. Mark then sent a text message and said they would be back first thing in the morning. They did come back and fixed the items that we very specifically marked in the bathroom, but some of the items still weren’t quite acceptable, including a plumbing leak under the sink that we discovered shortly thereafter. They also left without thoroughly cleaning up after themselves. These workers pay zero attention to detail. When you are paying someone $15,000 for a bathroom (labor only – we provided most of the materials), you have to assume that they can paint without dripping it everywhere. Who spills paint on a brand new tile floor and just leaves it there to dry? And we could’ve done a better job on the caulk than they did. Approximately 2 weeks after the job was “finished,” we noticed water on our living room ceiling below the bathroom (thankfully we hadn’t mailed the final payment yet). We notified Mark, and they returned 2 days later to look at it. As it turns out, they had installed the toilet incorrectly with the wrong size wax ring, so it was leaking. This of course led to the ceiling below needing to be repaired and repainted. This process took about another week, and they did a good job of repairing the ceiling and repainted all of it. During this process, they also corrected some painting and caulking in the bathroom, so that is much improved from how they had left it a few weeks before. Overall, this project took 17 weeks (including the leak and ceiling repair), when it was supposed to take 4. We asked Mark for a discount since it took so long, and he sent an email basically telling us all the things they should’ve charged us extra for and didn’t. As mentioned earlier, he never communicated any required change orders with us (except one that wasn’t necessary after all), so giving us a discount for work already in the scope isn’t really a discount. We understand that there was one week with a family emergency, but that doesn’t justify being 13 weeks over schedule, with no compensation. We think that All N 1 Services probably does a decent job with the big parts of a renovation, but DO NOT hire them to do painting or any type of detailed work. During the tile installation, our tiles had a slight wavy pattern in them, and several tiles were installed with the pattern in the opposite direction. These were fixed after we pointed them out, but it shows how they don’t pay attention to the details of the work they are doing. We’ve always heard horror stories about contractors – we just never thought we’d actually be part of one, and we would never recommend All N 1 Services to anyone.

Worst Experience Ever.I contracted with the company to do a complete remodel of my master bathroom and powder room. In the master bathroom, they were to remove the tub, install a tiled shower in its place, tile floor, new vanity, vent fan, install fixtures, plumbing etc. I supplied all materials for the job. I have never been involved in such a remodeling disaster before and this is not my first major remodeling. I did due diligence, searched Angie's List (2018 superstar?) and got a reference for a similar job. I signed the contract and things went downhill from there. Slated to start 5/6/2019, picked out vanity and made arrangements to visit counter top fabricator for selection in March. All material selected and ordered timely although questions regarding quantity of tile and other items had to be made repeatedly before a response was received. I spent time coordinating everything to the cabinets when they showed up with the wrong cabinet. Turns out the cabinets I had ordered (two different finishes) were no longer available and I would have to select another color. Delay. And these vanities do not have as durable a finish on them. They pulled the old bathtub out and; it sat like a rusting hulk in my driveway for 3 weeks preventing us from parking in the driveway. We asked about it and were told that a pick up would be scheduled. The only thing that happened was after 3 weeks, my husband and I broke up the cast iron tub into pieces small enough to put in the dumpster. At least I could park close enough to get the groceries in the house. The shower pan they ordered was the wrong size. I lost some space there as they tore out the wall board and built out the space to match the shower pan they ordered. They grossly over-estimated how much tile was necessary and delayed work for so long I missed the ability to return any of it. I had enough floor tile left to re-tile another room. The workers only come sporadically - the estimated completion was 6/10/19. Completion did not occur until August 13. The shower leaked, it took them two weeks to fix. The grout in the shower floor did not set properly, over two weeks to come back. I got an email saying go ahead and use the shower it won't hurt anything. Except every time you ran water in the shower bits of grout floated down the drain. They tried to fix by putting caulk in the lines (the shower floor had 3 different grout colors) but I found that unacceptable. They were scheduled to come on August 8, but did not show until the following week. Never received communication, in fact they were frequently scheduled to show but didn't....again no one thinks to notify the homeowner. At various times, I completed their incomplete work just to get it done. Painting not completed (door trim, linen closet shelves), they assembled the cabinets in my dining room floor with glue, hammer, nails and no drop cloth on my antique oriental rug. My son and I spent a year renovating his house and use multiple contractors from Angie's list to complete the work. I've left a number of stellar reviews for those vendors as their work and professionalism were high. This contractor, however, despite their rating was a disaster.

Great job on our bathroom renovation. I appreciated your ideas as well as your craftsmanship. Thanks,

It went very well. New shower door is of excellent quality and really improves the appearance of my master bathroom.

I am very pleased with my total bathroom renovation by Mr. Fix-It. They were courteous and professional the entire time and their quality work shows.

Maison did a fabulous job renovating our side room into a den and our bathroom into a more modern and functioning space. Cody, Ken and the entire Maison team were professional, trust worthy and qualified. Heather Garnett

already submitted details for the kitchen addition and am now working with Keith for a master bathroom remodel.

Gentleman came out, made measurements and discussed bathroom renovation needs. Never received the plans.