Richmond Fireplace Remodel

I had an old, outdated fireplace that was cold and drafty and it never worked. Hearth and Home Shoppe came in and removed my old fireplace and old ugly slate. The sales lady I dealt with was very nice and very knowledgeable. They reinstalled a beautiful, efficient, fireplace with a new brilliant granite set. I couldn't be happier with the end result! No more cold drafts, the granite looks so much better than the old slate. The technicians were very professional and clean. They were on time, and took care not to damage my hardwood floors. The service manager is a really nice guy as well!! My new fireplace is leaps and bounds better than my old fireplace. I would highly recommend Hearth and Home Shoppe to anyone who is wants to update their old drab fireplace!

Alex at rock sold masonary did a superb job building a new fireplace in our family room. All of his workers were profesional and courteous, the fireplace they built turned out to be a beautiful addition to our home. I would highly recommend Alex and his crew if you are a stickler for details as I am. They definately deliver what they promise.

The provider made time in a very tight schedule to check our chimney before the snow storm hit. We had just moved in and did not know if the fireplace was safe to use. With an extreme forecast and the potential to lose heat and power, we really needed to be able to use the fireplace. London Sweeps came the same day, made a minor repair to make the fireplace safe, and recommended a future cleaning. We were very appreciative of the prompt service and detailed advice on using the fireplace.

Cory and his partner/trainee came to our home today to clean the fireplace. They were prompt, professional and very knowledgeable. After the cleaning and inspection, Cory thoroughly reviewed his work and findings with us. Cory suggested services needed to continue with a safe fireplace. no mess left..... We recommend Neat Sweep to everyone with a fireplace. We were totally comfortable with them in our home...... The Masons

Workmanship was excellent, appointments kept as scheduled, etc. Everyone I communicated with was very nice, responsive, and professional.

The fireplace was not turning on in Winter. We tried to figured out but could not. The person came on time, figured out quickly and essentially had to just turn on a knob with ignition switch and it turned on. There was no defect in fireplace. Overall, I liked the service, but I had to pay 90 $ for just to turn on the fireplace. I think, that's too much. I don't mind paying more, if it was a complicated problem. I should have clarified upfront, what kind of charges should be there, if there was no major problem detected.

We have two gas fireplaces that have not worked in a few years which we hadn't bothered with until the recent bitter cold spell. (When the fireplaces first stopped working about 4 years ago, I had called another provider who specializes in gas fireplaces, and short version of the long story, our fireplaces weren't working again the day after their "repair".) I called Guirkin mid-morning and at first, they said they couldn't get to us until Monday, but then they realized they would have someone in the area for another job and said they would stop by sometime that afternoon. He arrived around 4:15 and quickly got the first fireplace started. He explained the reasons the pilot light may go out, including stating that they do eventually require replacement. He took down the model and serial numbers for both fireplaces to have on record for Guirkin and for us in case we start having problems again and need replacement. (So far both are still working fine. ) The upstairs fireplace had been turned off with the key (which I do not recall us doing, but apparently we had for some reason 4 or more years ago). I couldn't find the key, so he used pliers to turn it back on. Then he messed with the pilot light for several minutes and made some other adjustments, and it was working in about half an hour. He was here for just a little over an hour. He seemed very knowledgeable about gas fireplaces, providing a complete answer for every question I had. He also offered other recommendations, for example, using steel wool around the hole where the gas line comes in to stop some of the draftiness and to keep out mice. Overall, I was very satisfied and will be using Guirkin again in the future, particularly for yearly care and maintenance on our gas fireplaces as well as our heating and cooling systems.

We had to reschedule a few times, but to offset this inconvenience, they didn't charge us for it. Great customer service. The fireplace has worked great since, and they discovered some problems with the original installation that they fixed and now it's actually running better than before. Definitely would give them business again.

Andy was very professional and friendly. We are new to the area and have never had a gas fireplace. I appreciated his attention to detail and making sure I understood how to operate my no vent fireplace safely and confidently. He even took the time to make the flame beautiful replacing lost embers and pointing out that we should move a painting we had hanging over the fireplace as it might get damaged from heat exposure. I appreciated his knowledge and kindness to both me and my dog. I would highly recommend and will be calling them again next fall for annual maintenance. Thank you Guirkin!

Excellent service, we are repeat customers. The stone was exactly what we wanted, fairly priced, prepared quickly and installed as scheduled from the start. Brad Thomas is a great Project Manager and I would highly recommend him to anyone