Very professional and courteous. Pricing was competitive, not too cheap or too expensive. Painters were good. Encountered unplanned problems with porch work, they worked a good solution but was not completely satisfied with execution of work. Contracted carpenter was very slow and the final product was average. The quote included the use of drop clothes, lead certification practices and ensured cleanliness, a lot was left to be desired. Communication between carpenter, homeowner and Jacob's Ladder was poor at times towards the end of the job. Would recommend them for competitively priced painting. Much of our disappointment was not with Jacob's Ladder, but the contracted carpenter. Nonetheless, an average report is necessary.