Richmond Water Softener Installation

We had a iron removal system and water softner system installed by Mr. McCoy. He was very professional, and wonderful to work with. It is an excellent product. It's nice being able to drink water from the tap now, and not worry about our bathroom fixtures being destroyed.

I searched all over for a water softener online. I had 3 estimates given Bryan was the most professional, trustworthy company by far. He came exactly when scheduled. He was extremely polite. He kept everything clean. He finished very efficiently. I would highly recommend his service.

We love this company. Responsive and reasonable. Paul even discovered that our water lines had been run in a way that it bypassed our water softener. We had 3 quotes and this was by far the cheapest. Very happy and will call again.

They are a first class company and are a family owned business. They do excellent work and are good community supporters. They were on time, professional and caring, and did not leave any mess. They re a reputable, honest company and I would recommend them.

Salesman / installer, David Taracule, was prompt, knowledgeable and professional. Installation took less time than planned and all went well. David represents his company very well.

Matthews Well & Pump came out to do a water test and inspect all of our well equipment, which was 29 years old. They showed up promptly for the appointment and conducted a thorough review of our system. The technician informed me that the well pump pressure tanks were very close to failure, which was not surprising for a nearly 30 year old system. He re-pressurized the tanks, but recommended that we replace the aging 2 tank system with a single tank system. He took the water sample for testing at the lab. Within about a week, I received the analysis of the water sample, as well as a written recommendation for a softener/filtration system as well as the quote to replace the pressure tanks. The price for the softener seemed a little high, but was less than other quotes I received from competitors. The softener recommended was a 2 tank system - one for softening and one providing whole house filtration. The price to put in a new well pump pressure tank seemed reasonable enough. I asked several questions of the technician via email and by phone. All of my questions were answered with thorough responses. We scheduled the job and Matthews showed up promptly as scheduled. The work was completed very professionally. The company followed-up with us by phone within 2 weeks to be sure we were satisfied with the work and the quality of the water. I would highly recommend Matthews Well & Pump.

The company was very responsive, showed up when they said they would, no mess or problems. They also checked the air pressure in my well pressure bladder. Will use them to maintain both my carbon and softer system. Also good to know they can replace a well pump should it fail.

Very professional and courteous service. Would highly recommend using McCoys for water treatment/softener

These guys did a great job. Two of them came and stayed most of the day. My husband (who was present while they were working) said they really knew their stuff (Charley in particular) and never took breaks. We are very satisfied with their work and will definitely have them back for more work in another building. They returned phone calls and came when they said they would.

Finally! We found a company that understood and addressed the problem instead of glib assurances that "it should work better now". Although Josh was late in arriving due to unanticipated problems in an earlier installation, he called us to ask if we still wanted him to come. I was glad we did have him go ahead and come, because he was able to immediately diagnose the problem, explain the solution to me, fix the malfunctioning part and answer my numerous other questions about the system and its functioning. He was so much more thorough and patient than the rep from the original installer that I had been using for several years. The bill was about what I expected, and well worth the money. Advanced will be our company from now on.