Richmond Pool Fence Installation

See comments above Good Neighbor Fencing completed the installation of my pool fence this past week. The actual job took 4 days and they did a wonderful job. They came the day they scheduled and were very considerate and professional.. I was pleased with lack of disruption of the surrounding area and the finished product is attractive and an improvement to the old rod iron fence that they had to take down. Their clean up in and around the yard was great! .

Very responsive from first call to finished job follow up after about a week. This was a pretty straight forward job installing a black aluminum back yard fence in Harper's Mill. Selection was easy, got a printed bid right away, materials were delivered earlier than expected, install was scheduled quickly and finished in a day. I really couldn't ask for more.

We had about 8 companies come out and give us a quote for our yard. Dubon was by far the most fair. There were no hidden costs, no upselling, just straightforward, honest hardworking. The fence went up as scheduled and completed on time. The fence looks great! We are so happy with the project, and our dogs are even more happy. I would not hesitate to use them again.

My fence was specifically contracted to serve as a dog fence and we agreed on the contract that the fence will follow the ground line to make sure the dog could not get out of it by crawling underneath. There is a gap along on two fence lines at the ground level that allows my dog to get out. And if the dog doesn't get out there, the gates do not latch and come open all the time. Less than 3 months after the install, one of the gates has warped noticeably. I think this is from the adjustment they made so that the gates would stay latched. We constantly find the gates open. Additionally, the fence that we agreed to on the contract not the fence I got. My contract drawing has right angled corners - my fence corners are not right angles. Think about that - the fence line is straight, but the angle at the corners is not a right angle. This means that the fencing is nailed to the corner post with over an inch of space between the post and the board. This will allow moisture to build and rot the fence very quickly. It also means that the new fence into existing fencing very strangely and looks ODD. We got a fence that is not even close to the contract drawing. Also, the pricing is done by linear foot on the contract and my fence measurement does not measure to the same length I was charged for. They cut short one fence line and then tied into another fence at about a 60 degree angle. My best guess is that one line of fencing was cut short and then angled toward a specific spot on the existing fence. This caused the strange angle. To Hurricane Fence's credit, they did come and correct the fence that shows to the road and front of the house that was tied into the chimney at a strange (not 90 degree) angle. This was visible from the front of the house and road, and has their company sign on it. The gaps for that allow the dog to get out as well as the gates that are warped and will not stay closed less than 3 months after install still remain uncorrected.

We wanted to enclose a larger area of our pool and yard and replace the unsightly white vinyl fencing with something more attractive and low maintenance. We met with Rick Belcher with Hurricane in July 2013 to begin gathering quotes. At that time we had to delay our fence project to deal with other home improvement priorities. We began the process again in July 2014 gathering quotes and fence options from multiple companies. We quickly decided to go with Hurricane fence. Rick was just amazingly fast and attentive in responding to our inquiries and questions. And was very knowledgeable about the fencing, the warranties and the installation process our job would require. This was not a basic fence installation as they had to remove the old fence panels and posts, smooth and cement the holes from the old posts and do all in a manner that would allow us to salvage most of the old fence as we had a buyer for it! Rick was in touch with us throughout the whole process and Chris and team did an excellent job on installation, take down and yard clean up. We were dealing with a sloped yard and had it installed to follow the flow of the land and are very pleased with results. Several neighbors and friends have since made comments including " new fence looks elegant", has "classed up" the yard and provides great back ground for patio garden space. We are very happy with results and recommend Rick and Hurricane for any fence projects.

Image Fence did a great job! They were very prompt and coordinated with multiple trades to ensure the job was completed prior to our move in date so we could immediately use with our dogs!! Great job Harry and Image Fencing!!

. Mike squeezed us into his schedule ahead of the date he thought was available. He and his men did a professional job and we are thrilled with the fence. We originally wanted a vinyl fence and Mike directed us to a wooden fence to save us 50% of the cost. He was friendly and worked past normal hours to finish the job in a day.

Jeff was great. We had fence installed and the communication with production manager was commendable. He kept us updated adn was very professional. The install crews were hard workers and answered all of my questions. I also had a visit from the owner Richard and he made sure I was satisfied. Great Job!

We used Narron to have our fence put up. She was recommended by our neighbor and we figured why not? At first everything was great. She showed up the next day to measure the yard and provided us with an estimate the next day. We set up a time to meet at our house to finalize the paperwork and put down the deposit. We had said 6:30/7 because we have a newborn plus two other kids so I wanted enough time to get them fed and settled beforehand. My husband got home around 5/5:30 and she was sitting outside our house! He asked her to wait a minute so he could make sure I wasn’t sitting inside nursing our baby. Next thing I know she’s knocking and coming into my house and proceeds to tell us we need to put our dogs up because she can’t deal with them. THEN I come back downstairs and she’s hovering over my newborn. It’s cold and flu season, and I don’t KNOW you. Get away from my child. I should have known right then and there to run, but we were anxious to get the fence put up so we signed and wrote her a check. Our agreed installation date was for the following Wednesday and were told it was a 1 day job. Tuesday afternoon around 3PM she texts, not calls, TEXTS my husband and says “We will be there Thurs. to install your fence instead of tomorrow. Thanks.” No explanation, just a “tough ****” text. Now, I help my father run our family owned business. I know more than enough about customer service as I have worked in our industry for well over 10+ years. I have NEVER texted one of my customers to reschedule especially so last minute. Red flags started going off. Thursday morning the guys showed up to install the fence. Everything was going great, they were extremely professional and courteous! Around 3:30 they started packing up to leave so I figured the fence was all done. Think again! With only a very small section left they were done for the day and would be back Friday morning. I told them okay, but inside my blood was boiling. At this point our installation date had been moved back a day and now our 1 day fence was going to be a 2 day job. I called my husband to let him know what was going on and he called Ms. Narron. If I thought her lack of customer service and professionalism was already a problem I was wrong. She made up a bunch of excuses about how she can only do but “so much”, didn’t offer any apologies, any sort of discount, nothing. It was another “tough ****” moment. Long story short, save yourself the grief and don’t deal with her unless you want high blood pressure, exercise from having to measure your yard for her, and an all around horrible experience. As for the guys that came out to install our fence, they don’t work for her because I saw their actual company name on their vehicle. So, she subcontracts her work out to other companies. I would hire them any day. They were easy to talk to, listened to my concerns and had valid input and suggestions. They did a fantastic job on our fence, but as for Narron Fences I won’t be putting their “warranty” sign on my fence because she doesn’t deserve to take credit for someone else’s work, nor do I want anyone else to have to deal with her and her bad attitude.

We used Narron to have our fence put up. She was recommended by our neighbor and we figured why not? At first everything was great. She showed up the next day to measure the yard and provided us with an estimate the next day. We set up a time to meet at our house to finalize the paperwork and put down the deposit. We had said 6:30/7 because we have a newborn plus two other kids so I wanted enough time to get them fed and settled beforehand. My husband got home around 5/5:30 and she was sitting outside our house! He asked her to wait a minute so he could make sure I wasn’t sitting inside nursing our baby. Next thing I know she’s knocking and coming into my house and proceeds to tell us we need to put our dogs up because she can’t deal with them. THEN I come back downstairs and she’s hovering over my newborn. It’s cold and flu season, and I don’t KNOW you. Get away from my child. I should have known right then and there to run, but we were anxious to get the fence put up so we signed and wrote her a check. Our agreed installation date was for the following Wednesday and were told it was a 1 day job. Tuesday afternoon around 3PM she texts, not calls, TEXTS my husband and says “We will be there Thurs. to install your fence instead of tomorrow. Thanks.” No explanation, just a “tough ****” text. Now, I help my father run our family owned business. I know more than enough about customer service as I have worked in our industry for well over 10+ years. I have NEVER texted one of my customers to reschedule especially so last minute. Red flags started going off. Thursday morning the guys showed up to install the fence. Everything was going great, they were extremely professional and courteous! Around 3:30 they started packing up to leave so I figured the fence was all done. Think again! With only a very small section left they were done for the day and would be back Friday morning. I told them okay, but inside my blood was boiling. At this point our installation date had been moved back a day and now our 1 day fence was going to be a 2 day job. I called my husband to let him know what was going on and he called Ms. Narron. If I thought her lack of customer service and professionalism was already a problem I was wrong. She made up a bunch of excuses about how she can only do but “so much”, didn’t offer any apologies, any sort of discount, nothing. It was another “tough ****” moment. Long story short, save yourself the grief and don’t deal with her unless you want high blood pressure, exercise from having to measure your yard for her, and an all around horrible experience. As for the guys that came out to install our fence, they don’t work for her because I saw their actual company name on their vehicle. So, she subcontracts her work out to other companies. I would hire them any day. They were easy to talk to, listened to my concerns and had valid input and suggestions. They did a fantastic job on our fence, but as for Narron Fences I won’t be putting their “warranty” sign on my fence because she doesn’t deserve to take credit for someone else’s work, nor do I want anyone else to have to deal with her and her bad attitude.